XBox Wireless Headset - Defective Product and Poor service

KevinSantos-707 · Mar 20, 2023

In Jan 2022 I purchased the Xbox Wireless Headset from the Microsoft Store. A couple of hours ago, while using it, I adjusted the microphone arm and it just snapped and broke where the mute button is located (see picture below). The microphone arm is designed to be adjustable, so it should not break under this normal use case. The headset did not any physical impact such as dropping.

I've had the headset for a year now and this isn't the first time something like this has happened the tip of microphone is also open and you can see the wires inside the microphone (on the picture).

I believe I got a defective headset is because I found the following forum post moments later the arm snapped and I was trying to contact support :

https://answers.microsoft.com/en-us...4448-b9c0-7782c0ebb503?rtAction=1647611594544

this was a year ago but also proves it's happened to many people.

I just want to know how I could get my headset fixed or a replacement please,

Kevin S

:)

bowski477

How to get service for your Microsoft device

On account.microsoft.com/devices, you can get service for your Surface, Surface accessory, Xbox, or Xbox accessory. Here's how:

Sign in to account.microsoft.com/devices.
Select the device that needs service, then select Start order.

For more detailed info on the service process, see How to get service for Surface or Getting your Xbox device serviced.

Via Check your Microsoft warranty and create service orders - Microsoft Support

grahamlamb2

Mine broke the same and no one has got back to me yet so I am very disappointed with the customer services

JASON RMOORE

So my replacement headset was received about a month ago. Over the weekend I was gaming with friends and, I kid you not, the same thing happened to my replacement headset. It broke! Literally in the same exact location as my original headset's mic. At this point, I can only assume there is a point of failure in the design of this headset.

So after receiving a replacement headset from Microsoft and the replacement breaks within a month of use, I need to know what my options are at this point. Here are some pics of the break that happened with my replacement headset.

Ubers8n

Hi Hayabusa, iv just found this post and the exact same thing has happened to my headset. I stupidly tried to put a claim through "Microsoft account/devices" and was sent some ear pads...not much help. How can I get the headset replaced please?

Regards, sam

Snipercristo

I have got the exact same issue and I purchased mine around January.

I have also never dropped the headset and now this has happened. This definitely makes me think that a batch of headsets have this defect. I hope we can get this fixed as soon as possible.

I believe there is some sort of structural defect relating to a screw that is present underneath the mute button.

The other posts

XBox Wireless Headset - Defective Product and Poor service