Xbox wireless headset cutting out when using streaming video on xbox one

Hi Dave_OMG, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

Is your Headset connected to an xbox wireless adapter? Or do you have one from corsair?

Today I've tested the Xbox Wireless Headset on my Xbox One X with Dolby Atmos activated and had no problems in CoD: Warzone.

The headset I’m using is the RIG 700 wireless headset from Walmart. When I used it with Dolby atmos on my Xbox it worked fine. Now that I’ve move to PC it cuts out whenever I turn on spatial sounds in Warzone. I’ve turned spatial sounds on outside the game and I have no problems with the headset. I’m thinking it has something to do with that specific game.

Haabit

We are also playing in the same room. If we try to keep the controller hooked up to the xbox one with the headset hooked up to the controller, when we start streaming the audio completely cuts out of the headset.. Not sure what is going on. I'll try again
today to verify that..

Streaming video to the 360 has always been a pain in the butt. Even if you get it working there's a chance of cutting out and you're not allowed to fast forward or rewind. The best solution is to put your video on a USB drive.

Music on the other hand generally works great when streamed though Windows Media Player.

Here's how to setup WMP to stream media.

http://support.xbox.com/en-US/xbox-360/audio-video-setup-and-use/media

I don't have the option of using an ethernet cable as my router is too far away. I am getting 4 bars of wireless signal to my xbox.

Again, it only happens when I am streaming video, not when playing games on xbox live.

I changed the channel on the router to 11, (instead of auto select) and it still happens.

I am not using a wireless headset.

Any other ideas?