xbox wireless headset chat mixer stuck on game audio

NahSon25 · Jul 22, 2023

About 2 days ago, my headset chat mixer all of a sudden got hard stuck at game audio chat. So now when I go into parties I can’t hear people but they can hear me due to my headset chat mixer being all the way on the left game audio which mutes the party. No matter where I move the dial, it stays stuck on the far left. I have an Xbox Wireless headset by Microsoft and I have firmware version 0.0.9.50 I want to believe that this is a firmware bug like many speculate. But that’s far beyond my expertise. I tried every single reset from hard resetting console, updating controller, updating headset, etc. All these “fixes” and no luck. I really wish Microsoft addressed this.

:)

NahSon25

You think it can be something faulty within the dial itself? I would send to repair but my warranty expired?

Onyx Is Here

If you've tried all other steps for resetting, etc then it's a possibility. Even with the warranty expired you could check to see if you can still set up a repair or another option may be to check if your local gaming store offers a repair service.

Onyx Is Here

Hello NahSon25, sorry to hear you're having trouble with your headset.

I see all the troubleshooting steps you've tried so far with no luck. At this point I'd think that there's an issue with the headset chat dial itself. For that I'd recommend setting up a repair. You can do so by following the instructions at this link https://support.xbox.com/en-us/help/hardware-ne...

da_mattiz

I'm having the same problem but I really don't think it's the physical dial. I say this because I was using the headset problem free and at the end of my session I think to run an update (big mistake!). I run the update on the Xbox accessories app and bam now I have the mixer stuck on game chat... Many people are having this issue!!! I do not want to spend money on a new headset or sending it in for repairs it does not need! Fix the updates please!!!

And yes I tried all of the troubleshooting advice I have seen on ALL of the other posts people have made with the SAME problem.

Frathos

Are you plugging your headset into your controller? If so then have you checked the console Chat Mixer settings to see if it has been set to 100% Game Audio? The newer Dashboard has the Chat Mixer at the bottom of the Xbox nexus Home tab (bottom right speaker
icon). If you see the Headset Chat Mixer slider is all the way to one side (eg Game) then move it towards the other side. Normally it would be at 50/50 mark.

If you have an older Dashboard then you'll have to look for the tab that includes the Chat or Audio setting (sorry, I don't recall whether everyone has been updated to the newer Dashboard style yet) and check/change the adjustments there.

If you have a wireless headset (eg Astro A50 series) then the Chat Mixer setting is adjusted on the headset itself. I'm guessing you don't have this type headset though as the Chat Mixer setting usually resets back to the middle (50% Game, 50% Chat) every
time the console is restarted. Note that when an Astro A50 series is connected, the console Chat Mixer settings are grayed out since you have to make the adjustments on the headset itself.

Good luck!

xbox wireless headset chat mixer stuck on game audio