Xbox wireless headset battery with poor battery life

Hello Jerry Hill2,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are having issue with Xbox Wireless headset that gets easily drain the battery with few minutes of usage. Let us check and see on what we can do to help address your concern in a timely manner.



The Xbox Wireless Headset comes with a built-in rechargeable lithium-ion battery with up to 15 hours of battery life per charge.

Using a USB-C cable, 30 minutes of charging provides about 4 hours of battery life, and the battery fully recharges in about 3 hours when the headset is not in use. For your reference, see: Xbox Wireless Headset FAQ | Xbox Support



If we may ask, how long have you been using the Xbox Wireless headset? If it is under warranty, you can request replacement for the accessory. You need to check the warranty of the device and request replacement if applicable. You can order a replacement accessory from Device services (console registration is required). Follow the onscreen prompts to place an order. See: Troubleshoot your Xbox Wireless Headset | Xbox Support



Thank you for choosing Microsoft. Stay safe!



Sincerely,

Hello Jerry Hill2,

Thank you for getting back with the thread.

It seems that the issue is with battery of your Xbox Wireless headset that gets drained easily and we do not recommend changing the battery since it is built in by design. Consider bringing home a new one and you get a new warranty with a new pair.

We thank you for sharing your concern to us and glad that we were able to provide assistance with your concern. Once again, thank you for choosing Microsoft and have a nice day ahead.

Sincerely,

I believe I have had this headset for a little over 2 years. I am sure it is outside its warranty period. Thank you for the response.

Low battery indicators and battery life

Your wireless headset has two low-battery charge indicators:

•When 30 minutes of time remains: Lights flash about twice per minute until five minutes remain.

•When 5 minutes of time remains: Lights flash continuously until the headset shuts off.

Notes

•It typically takes two hours to charge the battery on your headset.

•Make sure that the battery is depleted before recharging it, in order to maximise the life of the battery.

•If the headset is not used for a long time, the battery may lose its charge. If this happens, recharge the headset.

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If the headset charging cable is connected to the headset and the battery fails to charge, the headset’s first two lights will flash in sequence (1, 1 and 2; 1, 1 and 2; and so on). Leave the headset connected for a while to see if the battery charges normally.
If the lights on the headset continue to flash, contact Xbox Support using the Assistance information at the bottom of this page.

support.xbox.com/.../set-up-bluetooth-wireless-headset

I currently use wireless controller with rechargeable batteries with a wired headset. I am considering going wireless headset but would have to see how long battery life is and if it is able to be used while charging.