Xbox Wireless Headset audio balance (left ear cup dial) not working on Console (SOLVED)

Alright. Be sure the headset volume isn't turned all the way down. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn't rotated completely in one direction, as this will effectively mute either game or chat audio.

Hi Savannah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Regards,

Alvaro

Open Chat mixer and make sure that the Mute all other sounds isn't checked (I use Do nothing on my consoles).

There is also an option missing in your Headset audio section which you need to check if you are "Using a headset that uses HDMI or optical audio out". The part in quote marks in last sentence is the missing option. Try changing to Windows Sonic for Headphones
to see if that adds the missing option. If it still doesn't show up then maybe try changing HDMI audio to Bitstream out too.

Check the Game volume on your headset left ear cup. If that is all the way down then you won't hear game sounds. Chat volume is adjusted on the right ear cup.

Good luck!

Hi Daniel,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device via bluetooth then forget it from the device. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Make sure your headset is updated with the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Note: The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen

For additional troubleshooting steps, please see:

https://support.xbox.com/en-US/help/hardware-ne...

Regards,

Alvaro

Hi Max,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as smartphone and forget it from the device.

If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Make sure your headset is updated with the latest firmware using the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Note: The Xbox Wireless Headset needs to be powered on and connected to your console or device in order to update its settings in the Accessories app. Depending on how many accessories are connected to your console or device at the time, you may need to scroll left or right to bring up the headset configuration screen

For additional troubleshooting steps, please see:

https://support.xbox.com/en-US/help/hardware-ne...

Regards,

Alvaro