XBOX Wireless Controller issue (windows) "Powering off"

MattJones3 · Jun 8, 2023

I have two xbox "series x" wireless controllers. I am on windows 11.

I have an official wireless reciever and an unofficial one.

I have updated the firmware on both controllers.

I have tried each adaptor in turn. In fact I used the unofficial one for a month then I bought the official and used that for 2 months.

I have tried the adaptors straight in the motherboard USB port(s) and I have also tried them in USB extenders.

I have a plethora of rechargable batteries (14 in total).

In any combination of things, I am having this issue:

If a controller is disconnected, runs out of battery, turns off due to being idle it will refuse to re-connect.

It will flash a few times, hold it's light for half a second and fade straight off.

Both controllers do this. They do this if only one has been used that day, or if both have been used that day.

They do this even if batteries are changed, or fresh out of a packet.

They do this even if I take batteries out and wait 10+ seconds.

The only "fix" is to restart windows.

What is the solution? I have spent £160 to have a subpar experience.

Edit: **It will continue to do this even an hour later. It will also quickly show up in the xbox accessories app and then go again.

:)

Tomm_A

Hello,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully

Moderator

Microsoft Community

Tomm_A

Hello MattJones3,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

It appears that you are experiencing issue with your Xbox Controllers when paired to your Windows 11 PC. Let us check what is causing the issue and able to perform steps to help resolve so that you can enjoy PC gaming.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Did you configure your Xbox Wireless controller using the Xbox Accessories app?

3. How is your controller connected when the issue happens? Is it connected through USB, through Bluetooth or using Xbox Wireless adapter?

For the meantime, we are going to check the configuration of your Xbox Wireless controller to your Windows device. We will make sure also that you are running the most up to date Windows. Here are the troubleshooting steps to be perform:

1. Make sure Windows is up to date

Press the Start button on the taskbar, type settings, and then select Settings.
Select Windows Update.
On the Windows Update page, select Check for updates to see if any updates are available

including optional updates for your device.

Once the updates have downloaded, select Install now to start the installation.
Following installation, we recommend that you restart your device so that the latest updates can take effect.

2. Configure your Xbox Wireless controller.

When you open the Xbox Accessories app, scroll over to your controller and select Configure to get started.
Choose New profile, and then make your changes. When you’re done, press the B button for your changes to take effect.
If you’re changing an existing profile, choose it from the list, and then select Edit. Make your edits and then press the B button for the changes to take effect.

3. Reset your controller to default settings:

Select your controller in the app and choose Configure. Choose a profile, and then select Edit > Restore to default. This returns your controller to its original factory configuration.

For your reference, see: Configure an Xbox Wireless Controller | Xbox Support

Connect an Xbox Wireless Controller to a Windows device | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Microsoft Community Moderator

KindGryphon

I'm asked for a passcode when pairing via Bluetooth
Solution 1: Restart your controller

Power off the controller by pressing and holding the Xbox button on the controller for 6 seconds.
Press the Xbox button again to power it back on.
Connect your Xbox Wireless Controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows.

Source

https://support.xbox.com/en-US/xbox-on-windows/accessories/connect-and-troubleshoot-xbox-one-bluetoo...

Bandido1508

https://beta.support.xbox.com/help/hardware-network/accessories/connect-and-troubleshoot-xbox-one-bluetooth-issues

To resolve this issue, restart your controller:

Power off the controller by pressing and holding the
Xbox button  for 6 seconds.
Press the Xbox button
 again to power it back on.
Connect your controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows 10.

TE33ER

Hi,

You will be asked for a PIN when connecting your wireless Xbox One controller via Bluetooth on Windows 10 if your Bluetooth drivers are not updated. It is also possible that you have to reset the controller to remove the PIN. To resolve your concern, restart
your controller by following the steps below:

Power off the controller by pressing and holding the Xbox button on the controller for 6 seconds.
Press the Xbox button again to power it back on.
Connect your Xbox Wireless Controller to your PC using a USB cable or the Xbox Wireless Adapter for Windows.
You can also update your Bluetooth drivers by following the steps on this
link.

XBOX Wireless Controller issue (windows) "Powering off"