Xbox Wireless Adapter for Windows frequently disconnects all my controllers

Mohammed El-Kalash · Sep 14, 2023

The receiver disconnects all my controllers (4) at random times, not all at once, they die one by one. Also when I'm playing alone, the active controller disconnects, then I take another one, and then the next one, until i have none left. sometimes unplugging the receiver works out (very rarely), sometimes it doesn't. I've tried to re-pair, doesn't work, and controllers totally disappear from the Xbox accessory app.
on Xbox receiver adapter driver -> Power Management, I've disabled the "Allow the computer to turn off this device to save power".
In EventViewer, i found the following events that might have something to do with the issue:

Event 7040: The start type of the Xbox Live Game Save service was changed from demand start to auto start

Event 16: The access history in hive \??\C:\ProgramData\Packages\Microsoft.XboxGamingOverlay_8wekyb3d8bbwe\S-1-5-21-1181778499-2097647229-2128309989-1001\SystemAppData\Helium\Cache\32734fbc8d5358eb_COM15.dat was cleared updating 1 keys and creating 1 modified pages

Event 16: The access history in hive \??\C:\Users\USER1\AppData\Local\Packages\Microsoft.GamingApp_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 4 keys and creating 2 modified pages.

I can't figure out the solution, but one thing that can make it work again 100%, is a reboot, and that's not a real solution. I couldn't figure out how to delete the "settings.dat" file, cause it was used by another (Unknown) process. But if a restart makes it work again, then what memory/cache/settings gets refreshed/restarted/flushed that makes it happen

:)

CarTzy

Hello Mohammed El-Kalash,

Thank you for posting in the Microsoft Community.

I can see that you are having issues with your receiver and controllers. This sounds like a frustrating situation.

There are a few possible causes for this problem, such as low battery level, wireless interference, or faulty hardware. To troubleshoot this issue, please follow these steps:

- Make sure your controllers have fresh batteries or are fully charged.

- Move your receiver and controllers closer to your console and away from any sources of wireless interference, such as routers, microwaves, or cordless phones.

- Update your receiver and controllers firmware using the Xbox Accessories app on your console or PC.

- Reset your receiver by pressing and holding the pairing button for 10 seconds, then release it. The LED on the receiver should flash rapidly.

- Re-pair your controllers to the receiver by pressing and holding the pairing button on both devices until they sync. The LED on the controller and receiver should turn solid.

Please see:

Getting started with the Xbox Adaptive Controller | Xbox Support

Configure the Xbox Adaptive Controller in the Xbox Accessories app | Xbox Support

These articles may also help:

Get to know the Xbox Adaptive Controller

Play with the Xbox Adaptive Controller

Connect the Xbox Adaptive Controller to an Xbox console

Charge the Xbox Adaptive Controller

Update the Xbox Adaptive Controller

If these steps do not resolve the issue, you may have a defective receiver or controller. Please contact Xbox Support again to request a replacement or repair service.

We apologize for any inconvenience this may have caused you and we appreciate your patience and cooperation.

Mohammed El-Kalash

Hello, thank you for your reply.

My controllers are always charged, and even if they go out, re-pairing isn't a problem once batteries are changed. Its the random complete disappearance from the system. My controllers are up to date, and the receiver is also updated as long as my windows is. If there is any radio interference, would that make communication completely out of the question? why is it only a restart of my whole system, the only thing capable of fixing this issue? is it the receiver, or is it windows, that's what i'm trying to figure out

CarTzy

Hello Mohammed El-Kalash

Thank you for your response. This issue that you are experiencing is quite complex. I recommend that you contact our live support team, as they have the necessary tools to diagnose and provide you with a timely resolution.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Patdawg1

If you’re having trouble with your Xbox Wireless Adapter for Windows, it could be because the adapter drivers didn’t auto-install, the adapter stopped responding, your controller won’t connect or frequently
disconnects from your adapter, or because there’s interference between the controller and adapter.
Try fixing it with these troubleshooting solutions. Make sure your Windows 10 device is up to date, and try unplugging the device, restarting, and plugging it back in. Make sure your controller is in
range of the adapter. You can also move any objects between the controller and the adapter out of the way, and keep the adapter away from metal so there’s less interference. For more solutions, check out “Learn more” below.

Learn more

If you’re having trouble with your Xbox Wireless Adapter for Windows, it could be because the adapter drivers didn’t auto-install, the adapter stopped responding, your controller won’t connect or frequently disconnects from your adapter, or because
there’s interference between the controller and adapter.

Try fixing it with these troubleshooting solutions. Make sure your Windows 10 device is up to date, and try unplugging the device, restarting, and plugging it back in. Make sure your controller is in range of the adapter. You can also move any objects
between the controller and the adapter out of the way, and keep the adapter away from metal so there’s less interference. For more solutions, check out “Learn more” below.

Learn more

dearjenna

Hi l Caarl l,

That wireless adapter you're thinking of can be found here:
support.xbox.com/.../xbox-wireless-adapter-for-windows-setup This accessory is specifically for the PC.

If you're seeing issues with your controller disconnecting, I know that can be a bummer. There's a great guide for getting that under control here:

http://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-disconnects

Good luck!

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Xbox Wireless Adapter for Windows frequently disconnects all my controllers