Xbox Wireless Adapter for Windows 10 is not working anymore

Hello Karl,

Thank you for posting in Microsoft Community.

Thank you for sharing the solution to your Xbox wireless adapter issue. We appreciate your effort and diligence in finding a solution. Your contribution is valuable, and I hope you will continue to share your insights and feedback with us.
I'm glad to hear that you were able to resolve the problem by going through the Windows settings and turning the airplane mode on and off. We will make sure to take note of this.

If you encounter any other issues with your Xbox or Microsoft products, feel free to reach out to us for assistance. Happy Gaming!



Sincerely,



Microsoft Community Moderator

Hello All,

I had this issue recently, except the airplane mode settings were entirely absent from the settings app. I managed to fix the issue and am sharing it here so that someone in the future doesn't have to troubleshoot for hours.

If the xbox adapter airplane mode is missing, you can navigate to the following registry value: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\xboxgip

There should be an entry named 'AirplaneMode' with a value of 1. Delete that entry.

This should resolve the issue and allow you to connect the controller again

Hello Karl,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for understanding.

Sincerely,



Microsoft Community Moderator

Thanks for your answer, would like it to wireless but I can handle it

Does all xbox one controller have an usb C port to be connected or some are wireless only ? (Sorry about all these questions but never had an xbox one controller between my hand)

And I found 2 link on microsoft website about wireless connexion here they are, but in french (i'm on phone can't find them in English) but here's the translation of interesting parts :

https://support.xbox.com/fr-BE/xbox-on-windows/accessories/xbox-wireless-adapter-for-windows-compatibility

"The wireless adaptator for windows 10 has been made to be used on windows 10 only. The old wireless adaptator xbox for windows works on device running windows 10, windows 8.1 and windows 7. "

That's where I heard about the "old adaptator"

And I just found this link :

https://support.xbox.com/fr-FR/xbox-on-windows/accessories/xbox-one-wireless-controller-differences-on-windows-operating-systems

This is line 1, 2 and 3 of the table :

"Fonctionality : usb wired connexion : works on windows 10 and windows 7/8.1

Fonctionality : connexion via wireless usb adaptator for windows : works on windows 10 and windows 7/8.1

Fonctionality : connexion via wireless usb adaptator for windows 10 : works on windows 10, doesn't work on windows 7."

So seems like there is 2 wireless adaptator and one of them seems to work on windows 7 but they don't precise if it's for xbow one or 360...sigh now you understand why i'm so lost, 3 versions of the controller, 2 different adaptator, many software update...I
know the best is to switch to W10 but I never had a single problem on w7 and would like to keep it as long as possible.

Thanks again !

Doesn't the Wireless Adapter for Windows 10 work only for controllers?

https://www.xbox.com/en-US/accessories/adapters/wireless-adapter-windows