XBox Wireless Adapter for Windows 10/11 is rapidly overheating and shutting down

JakeRemmert · Aug 21, 2022

I bought an official adapter from Microsoft to use with my Turtle Beach Stealth 700 Gen 2 headset back in February. It worked well for a while, but over the last 2-3 months I have noticed that it is quickly overheating during use, which I can notice because the audio in the headset starts to get choppy. If I don't unplug it and let it cool down for 20-30 seconds, the adapter eventually shuts down altogether and the headset will completely disconnect from the computer until I unplug the device and let it cool. Once it gets to that point, no amount of waiting while the adapter is plugged in will lead to it cooling down and working again--it's almost as if it's still trying to work in the background, but it's just too hot to do anything. Over the past few months I have tried to fix it by disabling Bluetooth on the PC, not allowing the headset to connect to other devices over Bluetooth simultaneously, changing the port it is plugged in to from a lightning-charge USB to lower power (it is all USB 3.0, my PC doesn't have USB 2.0 ports as far as I am aware), and reinstalling the appropriate drivers. However, it has still gotten worse and worse to the point where sometimes the issue happens within seconds of turning on the headset.

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JakeRemmert

Reading everything you shared, It seems that the adapter could be faulty.

Just do discard this possibility, may I know if you tried connecting the adapter to a different computer and try from there to see how it goes?

If you already tried that and the issue persist, sadly the adapter is faulty :c

Ricardo Lechuga

Hi MikeLucasIsCool! My name is Ricardo an independent advisor ready to help you with this situation!

Have an Xbox Wireless Adapter for Windows 10? Find out how to set it up on any Windows 10/11 device. If you have an Xbox Wireless Adapter for Windows, we can also show you how to set it up on any Windows 10/11, Windows 8.1, or Windows 7 tablet, laptop, or desktop PC.

Here’s a compatibility chart for the adapter you may have:

Xbox Wireless Adapter for Windows 10

Windows 10/11 only

Xbox Wireless Adapter for Windows

Windows 11, 10, 8.1, 7

https://support.xbox.com/en-US/help/hardware-ne...

iTsFx

Hello, I'm Felipe and I'm an independent Community Advisor, and I'll do my best to help you.

I'm sorry to hear that you are experiencing issues with your Xbox wireless adapter after the 22H2 update. Here are some steps that you can try to troubleshoot the issue:

Uninstall and reinstall the drivers for the Xbox wireless adapter. To do this, follow these steps:

Press the Windows key + X and select "Device Manager."

Expand the "Network adapters" section and locate the Xbox wireless adapter.

Right-click on the adapter and select "Uninstall device."

Restart your computer and let Windows reinstall the drivers for the adapter.

Make sure that your Xbox controller is updated with the latest firmware. You can update the controller using the Xbox Accessories app on your Windows 10 PC.

Try resetting the Xbox wireless adapter by holding down the bind button (located on the side of the adapter) for 10 seconds until the light on the adapter flashes rapidly. Then, try pairing the controller again.

Check for any interference that might be causing the issue. Try moving the adapter and controller closer to your PC, or remove any other wireless devices that might be causing interference.

If none of these steps work, you may need to contact Microsoft support for further assistance or consider replacing the adapter.

Obsessive Power

Hi,

If you’re using the Xbox Wireless Adapter for Windows 10:

Turn on your PC and sign in.
Plug the Xbox Wireless Adapter for Windows into your PC. For more info, see
Set up the Xbox Wireless Adapter for Windows.
Turn on your controller by pressing the
Xboxbutton. When you turn on the controller, the
Xbox button will start flashing.
Press and hold the
Pair button on the Xbox Wireless Adapter. A small light will flash for several seconds.
Press and hold the
Pairbutton on the top of the controller (the raised button). The
Xbox button on the controller will flash more rapidly – this means your controller is searching for the Xbox Wireless Adapter.
When connected, the Xbox button on the controller will stay lit.

R4Cypher

It's called Xbox Wireless Adaptor

Xbox Wireless Adapter for Windows 10 | Xbox

XBox Wireless Adapter for Windows 10/11 is rapidly overheating and shutting down