Xbox Win10 app crashes when I try to upload a video clip onto Xbox live

Hello Matte,

Sorry to hear about the issue with the Xbox App. Corrupted data may cause your game to not work properly. Here are two steps on how to isolate the system issue:

1. Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update, or when you run a program in Windows 10. Here is a

guide on how to perform a clean boot.



2. Here is a
guide on how to download the apps troubleshooter.

Hope this helps, please let us know.

Thanks

Brad

Xbox Forum team

Hello Matteo,

If performing a clean boot and Apps Troubleshooter doesn't work, we could re-install your Xbox App. here are the steps to uninstall and re-install the Xbox App:
1.Click Start, and then type Windows Powershell in the search box.
2. Right-click, and then select run as administrator.
3.Type the following command to uninstall Xbox App:
Get-AppxPackage *xboxapp* | Remove-AppxPackage
4. hit Enter.

Launch Windows Store and re-download and install the Xbox App.

Let us know how it turns out.

Thanks

Brad

Xbox Forum team

Hello Brad,

Thank you for replying me once again. I uninstalled and reinstalled the Xbox app as you said. Yet again, I can't seem to be able to upload any video clip, for the same error appears. I tried restoring the app from the advanced options in the app options,
but it hasn't changed anything.

May there be something I have done that could have caused this problem? How can I identify such a thing?

Hi Matteopoli,

Thanks for reaching out and keeping us updated! We understand this is concerning since the Xbox App still crashes on you. Since the same issue occurs after performing the solutions we've mentioned, kindly sign in to a different Windows 10 user account.This
can help determine if this is due to corrupted user data. Here are the steps:

1. Press the Windows button on your device or keyboard, or select the
   Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select
   Switch account.
3. Sign in with an account other than the one you were using. Launch the Xbox app and check if the same issue occurs.

We hope to hear back soon

Hi Jasmine,

Thank you for answering me once again. I now know that the problem lies in my laptop. I tried switching accounts, but it didn't prevent the crash. I then decided to take a clip, save it in a USB drive and to copy it into another computer, which has the same
version of the app and the same account. then I tried to upload it there, and it worked! So it's obvious that there's something wrong with this computer, which is the one I use the most, by the way. Moreover, I noticed something strange while I was trying
to understand what keeps going wrong: while the file is uploading to Xbox Live, the pages don't scroll upwards nor downwards. I can change them, they show what they're supposed to show me, but it comes to going down them, they're stuck. It could be nothing,
but I thought it might help you, somehow.

Thank you for your support and happy Halloween,

Matteo

Hello Matte,

Sorry to hear about the issue with the Xbox App. Corrupted data may cause your game to not work properly. Here are two steps on how to isolate the system issue:

1. Perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update, or when you run a program in Windows 10. Here is a

guide on how to perform a clean boot.

2. Here is a
guide on how to download the apps troubleshooter.

Hope this helps, please let us know.

Thanks

Brad

Xbox Forum team

Hi Brad,

Thank you for the reply. Unfortunately, even after performing the clean boot, restoring the app and running a couple troubleshooter, the problem persists. There doesn't seem to be anything off about the videos; I tried them on the video player and it played
them without a problem, I even recorded them at different times. My attempt to upload them after about a day ended in failure too. The app keeps crashing by the end of the upload, and I don't have a clue about what is happening. How can I fix this problem?

Hi Matteopoli,

Thanks for reaching out and keeping us updated! We understand this is concerning since the Xbox App still crashes on you. Since the same issue occurs after performing the solutions we've mentioned, kindly sign in to a different Windows 10 user account.This
can help determine if this is due to corrupted user data. Here are the steps:

1. Press the Windows button on your device or keyboard, or select the
   Windows icon from the bottom-left corner of the main screen.
2. Select your account name from the top-left corner of the menu, and then select
   Switch account.
3. Sign in with an account other than the one you were using. Launch the Xbox app and check if the same issue occurs.

We hope to hear back soon