Xbox will not unsuspend my account no matter what I do

I've tried to reset my password, but I did have 2FA active with only my old phone number. I've also submit two different forms and both times i've got an email back saying they can't verify my ownership of the account when I've given all accurate information. Is there any other way to verify my identity without using my old phone number? I have absolutely no way of using that number anymore since the phone was broken. and I also can't transfer my favorite games to a new xbox account without either waiting a year, or losing all of my progress. What do I do?

Hi Kade, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for reaching out to the Microsoft Community.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

If you do have the 2FA active, are you able to access the second factor of authentication?

If so, please try resetting your password. Detailed steps on resetting your password can be found in the following support article:

https://support.microsoft.com/office/eff4f067-5042-c1a3-fe72-b04d60556c37

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,

Rodrigo

last question would i have to send in a case review or do I just wait for my account be unsuspended?

Sign into your account at account.microsoft.com and it should pop up a box that tells you what you need to do to get your Hotmail account unsuspended.

I hope my account gets unsuspended. ()