Xbox Will Not Honor 1 Year Warranty

Discus and support Xbox Will Not Honor 1 Year Warranty in XBoX Sales and Promo to solve the problem; I spent over an hour on the phone with xbox tech support yesterday and narrowed down my issue to a bad wireless card. However, because I bought the... Discussion in 'XBoX Sales and Promo' started by reigny, Mar 19, 2020.

  1. reigny
    reigny Guest

    Xbox Will Not Honor 1 Year Warranty


    I spent over an hour on the phone with xbox tech support yesterday and narrowed down my issue to a bad wireless card. However, because I bought the system at Costco they will not honor the warranty. I was told they do not have a relationship with Costco.
    I am supposed to know that as a consumer? I bought the system in 7/2019. The supervisor escalated my complaint to Microsoft Corporate but wasn't too promising.

    How can Xbox not honor my 1 year warranty when the system was bought new at a major retail outlet. I have the receipt.

    :)
     
    reigny, Mar 19, 2020
    #1
  2. reigny Win User

    Xbox Will Not Honor 1 Year Warranty

    Sure I'm able to but the supervisor said it had to be escalated to Microsoft Corporate. When i plug in the serial number of my xbox it says that the warranty expired 9/2019. I bought it 7/2019. Not sure exactly what happened with Costco (perhaps restocking
    it after return?) but that is not MY problem. The warranty needs to be honored. Just don't know where to go anymore for help. The supervisor escalated it but didn't sound very promising.
  3. GoingInOrbit Win User

    Xbox Will Not Honor 1 Year Warranty

    Question: were you able to send a screenshot of your receipt when you were last in touch with Support? They may have options for the current warranty status of your Xbox console if you're able to show your receipt.
  4. JUSTIN KELLAM Win User

    Xbox Will Not Honor 1 Year Warranty

    This is too bad, they state their "1-year warranty" and should abide by it! https://beta.support.xbox.com/help/hardware-network/browse

    Use this link and message an Xbox employee to help you resolve this problem
  5. PlushRelic54582 Win User

    Xbox Will Not Honor 1 Year Warranty

  6. IceStorm III Win User

    HELD TO RANSOM BY MICROSOFT

    [quote user="Temhotabot"]So you expect them to honor a warranty clearly after it has expired? Really?[/quote]Before you go off half-cocked, the EU has a directive to extend consumer product warranties from 1 to 2 years.
    The UK has a Sale of Goods Act. They essentially have very strong consumer protection laws, however it may not be on MS to honor it. It may be on the retailer (who then goes back to MS, defective product in hand).
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Xbox Will Not Honor 1 Year Warranty

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