Xbox welcome back pop up

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem. Follow the instructions below for a solution.

Check that everything is in order:

When a pop-up notification appears and you want to see it, press and hold the Xbox button  on your controller. If you miss the pop-up notification, press the Xbox button  to open the guide, and then select the Notifications icon at the bottom of the guide to view it.

To change your notification settings: Press the Xbox button  to open the guide, then select Profile & system > Settings > Preferences > Notifications.
To change whether notification banners appear on the screen, select Notification banners on (or off).

To change how Xbox notifications appear, select Xbox Notifications.
Select the Allow notifications checkbox to turn off notifications, or select the options on the screen based on how you want to receive notifications.

To change how app notifications appear, select App notifications.
Select the Allow notifications checkbox to turn off notifications, or select the options on the screen based on how you want to receive notifications.

To change where notifications appear on the screen, select Default notification position.
Select one of six locations, indicated with a check mark, where you want your notifications to appear on the screen. After making your selection, select Done.
To change the length of time notifications are available or the amount of time a notification stays on your screen, select Notification time.

In the Show menu, you can choose to keep all notifications, even if they have expired and can't be opened, by selecting All items, even expired ones, or you can show only recent items that can be opened by selecting Only items I can open .

In the Time pop-up menu, you can change the length of time a notification appears on the screen from Default to 15 seconds, 30 seconds, 1 minute, or 5 minutes. Select the option you want, then press the A button  to confirm.

Information source (credits):
https://support.xbox.com/help/hardw...ezca una notificación popup,de la guía to see it.

I hope I can help you solve it.

Best regards,
Marvina.

Hi Janet_C this did not resolve my issue is there any other way to fix this?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hello ChristopherThompson09,

Happy Father's Day Too!

We are glad that you were able to fix the issue.

Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.

Have a good one!

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello ChristopherThompson09,

Thank you so much for your prompt response and we appreciate for the effort of doing the basic steps that we have provided. We apologize for the inconvenience and the time that you have spent for this.

Allow us to ask you more questions for us to sort this issue further.

1. Are you using the same Microsoft Soft Account with Microsoft store, Xbox apps/Xbox game bar?
   
2. May we know what Windows OS version (11/10) are you using?
   
3. Are you using Scuf controller or Xbox controller?
   
4. Have you tried this to other PC?
   
5. Is this only game you are having issue with? How about other game titles?
   

If you have other clarifications about this matter, you can get back to us by replying to this post.

We are looking forward to your response.

Have a great day ahead.



Sincerely,



Xbox Forum Moderator

Microsoft Community