Xbox web does not recognize XBox Live Gold status

Discus and support Xbox web does not recognize XBox Live Gold status in XBoX Sales and Promo to solve the problem; When I log into the Xbox.com website, the site does not recognize me as being a XBox Live subscriber. Instead it tells me to "Join XBox Live Gold",... Discussion in 'XBoX Sales and Promo' started by HackWeight, Feb 3, 2019.

  1. HackWeight
    HackWeight Guest

    Xbox web does not recognize XBox Live Gold status


    When I log into the Xbox.com website, the site does not recognize me as being a XBox Live subscriber. Instead it tells me to "Join XBox Live Gold", however if I go into my Subscriptions, it says I am subscribed until 8/18/2020.

    When I go into any of the Games with Gold games, they are listed as full price so I cannot "purchase" them online for free. If I try from my XBox One console itself, it works fine.

    The XBox 360 game that is free, actually works for "purchase" online for free during the time period.

    :)
     
    HackWeight, Feb 3, 2019
    #1
  2. XBF Nestor S Win User

    Xbox web does not recognize XBox Live Gold status

    Hey Hack thanks for keeping us in the loop.

    We apologize for the frustrating situation this issue has caused but rest assured we are here to help however we need a bit more information on this matter to best do so. Have you tried downloading a free game from the console itself? Let us know so we can
    choose the best course of action!
  3. Pain130798 Win User

    Xbox web does not recognize XBox Live Gold status

    have you tried to use another broweser? maybe it will solve it
  4. XGN Corrupt Win User

    Xbox web does not recognize XBox Live Gold status

    Is it possible that you may have a profile that is set as the home Xbox that allows other profiles to use live? That could also be a situation because it would appear as if you have live on Xbox but not on the website.
  5. HackWeight Win User

    Xbox web does not recognize XBox Live Gold status

    I'm trying on the website from a desktop PC. I've tried on both Chrome, IE, and Firefox, all with the same issue.
  6. HackWeight Win User

    Xbox web does not recognize XBox Live Gold status

    Yes, I've tried IE, Chrome, and Firefox. Then I also tried on a completely different computer.
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Xbox web does not recognize XBox Live Gold status

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