Xbox Video purchase not showing up in HD

Are you sure you purchased the HD version?

Weill the HD Versions were shown in the package contents, but during purchase there was only a button 'buy SD' - which made somehow sense to me as Alien1 is only available in SD.

Anyway, in the meantime I was able to solve this issue with Xbox support.

Thanks and best regards

Btw: Alien2-4 still show up as HD in the package right now. So I guess it is a problem of the store displaying this wrong

Hello DamnDave,

I hope this helps, please read the following.

With Xbox Video, you can buy or rent videos (movies and TV shows) from the Xbox store (also known as Zune Marketplace) through your Xbox 360 console or other device.

Before you can buy or rent a video, you’ll need to sign in and make sure you have enough Microsoft Points.

Here’s what you need to know about getting videos from the Xbox store (also known as Zune Marketplace):

• You can buy TV shows and music videos.
• You can buy or rent movies.
• You can stream or download videos.
  Note Music videos can only be downloaded.
  

• Many videos offer a choice of standard definition (SD) or high definition (HD).
  Note Music videos can only be viewed in SD.
  

• You can watch videos on an SD TV or monitor, HD TV or monitor, or computer screen or Windows Phone 7. For more information, see Watching Xbox videos on different
  devices and screens.

Every TV show, movie, and music video displays all of the options that are associated with it.

Solutions

Buying movies or TV shows

When you buy a movie or TV show, you can download it up to five times. These downloads can be split between your computer and Xbox 360 console by using Xbox Video. After you've downloaded the TV show or movie to your computer, you can sync it with your Windows
Phone 7 or download it to your console.

Renting movies

When you rent a movie through Xbox Video, it's available to you for 14 days. This 14-day countdown starts when you make the purchase. When you start playing the movie, another clock starts ticking: you have a 24-hour period of time during which you can watch
the movie as many times as you want.

Let's say you rent a movie at 3:00 P.M. on May 1. If you start watching the movie at 8:00 P.M. on May 5, your rental period expires at 8:00 P.M. on May 6.

Note Unlike a movie that you buy, a movie that you rent must be viewed on the device it was rented for (Xbox 360, computer, Windows Phone 7.

How to buy or rent a video

1. Start the Xbox Video app.
2. Select movie store or television store.
3. If you've selected a movie, click Buy or Rent, and then follow the on-screen instructions.
   If you've selected a TV show, click Buy, and then follow the instructions.
   
4. If you want to buy a season pass to the TV show you've selected, click Season pass, and then follow the rest of the instructions.
   

Streaming and downloading

When you buy or rent a video from Xbox Video, you may have to decide whether to stream or download it.

Stream to watch now

Streaming is a great option if you have a fast network and Internet connection and you want to watch the video immediately. Although any Internet connection will support downloading a video, a broadband Internet connection (cable, DSL, or LAN) is recommended
for Xbox Video, especially if you want to stream videos.

If you don't know if your connection is fast enough for streaming, that's okay—there's a connection test that runs before you stream a video to make sure that streaming is practical for you. Because network speeds can vary with network activity (including
background downloads), this test is performed each time you stream.

If your network isn't fast enough to stream the video, you'll be notified before you confirm payment. If your network is too slow for HD streaming, you might be able to stream the SD version or simply download the title instead.

Downloading to watch later

Downloading works well when you have a slower Internet connection, when you want to make sure you get the best possible video quality from start to finish, or when your computer or device will be offline when you watch the video.

Regardless of whether a network is wired or wireless, download speeds vary by region, Internet service provider, and individual network. To optimize your download speed, use a broadband Internet connection and a wired (instead of wireless) connection for
Xbox Video.

Watching TV shows or movies

When you buy a TV show or movie from Xbox Video, you can watch it on an SD TV or monitor, an HD TV or monitor, a computer screen, or a Windows Phone 7. The same choices usually exist when you rent, except that you can only watch the video on the device it
was rented for (Xbox 360, computer, or Windows Phone 7).

Note Several factors affect the resolution of the video, including the image quality of the video itself (HD or SD), the capabilities of the player, the cables that transmit the video signal from the device to the screen, and the capabilities of your
screen. Most importantly, to watch an HD video in HD quality on an HD TV or monitor, you must play and view the HD video on HD-capable hardware using HD transmission (HDMI, component, or VGA video cables).

TV or monitor

To watch HD videos in HD quality on an HD TV or monitor, you must play them on HD-capable hardware using HD transmission (using HDMI, component, or VGA video cables).

There are two easy ways to watch an HD video that you've purchased or rented from Xbox Video on a compatible HD TV:

• Connected to an Xbox 360 console
  Download and play the HD video directly from your Xbox 360 console to your HD TV using an HDMI cable, the Xbox 360 Component HD AV Cable, or the Xbox 360 VGA HD AV Cable. Full 1080p resolution is available only with Xbox 360 and requires a 1080p-capable
  HD TV that is HDCP-enabled, plus an HDMI cable or the Xbox 360 VGA HD AV Cable.
  
  If your home network is fast enough, you can also stream videos. With the Xbox 360 console's HDMI connection or the Xbox 360 VGA HD AV Cable, you can view resolutions of up to 1080p. With the Xbox 360 Component HD AV Cable, you can view resolutions of up
  to 720p or 1080i.
  
  You can also watch SD (480p) videos on most TVs by using one of the following: Xbox 360 Component HD AV Cable, Xbox 360 VGA HD AV Cable, Xbox 360 Composite AV Cable, or Xbox 360 S-Video AV Cable. The cable you must use depends on the AV input on your TV.
  

Computer screen

Buy or rent videos using the Xbox Video software. You can choose the version for viewing on a computer (SD format) or for a supported device (SD or HD format, depending on the title).

Windows Phone 7

Using the Zune software, buy or rent videos and choose the version for viewing on Windows Phone 7. Download the video, then sync it to your phone.

Watching free TV shows on Xbox LIVE

Xbox Video provides you with a great selection of the latest free TV shows in our catalog. You can choose from 100 episodes to watch for free. And they're yours to keep if you want to download them.

To re-download free TV shows to your computer

1. Start the Xbox Video software and sign in.
2. Go to Settings and then Account.
3. Go to Purchase History, and then click TV shows to list all the TV shows you've purchased or acquired for free.
   
4. Click Download next to the TV show you want to re-download.

Hello ExZyl,

I hope this helps!

Buying and renting videos through Xbox Video
Overview

With Xbox Video, you can buy or rent videos (movies and TV shows) from the Xbox store (also known as Zune Marketplace) through your Xbox 360 console or other device.

Before you can buy or rent a video, you’ll need to sign in and make sure you have enough Microsoft Points.

Here’s what you need to know about getting videos from the Xbox store (also known as Zune Marketplace):

• You can buy TV shows and music videos.
• You can buy or rent movies.
• You can stream or download videos.
  Note Music videos can only be downloaded.
  

• Many videos offer a choice of standard definition (SD) or high definition (HD).
  Note Music videos can only be viewed in SD.
  

• You can watch videos on an SD TV or monitor, HD TV or monitor, or computer screen or Windows Phone 7. For more information, see Watching Xbox videos on different
  devices and screens.

Every TV show, movie, and music video displays all of the options that are associated with it.

Solutions

Buying movies or TV shows

When you buy a movie or TV show, you can download it up to five times. These downloads can be split between your computer and Xbox 360 console by using Xbox Video. After you've downloaded the TV show or movie to your computer, you can sync it with your Windows
Phone 7 or download it to your console.

Renting movies

When you rent a movie through Xbox Video, it's available to you for 14 days. This 14-day countdown starts when you make the purchase. When you start playing the movie, another clock starts ticking: you have a 24-hour period of time during which you can watch
the movie as many times as you want.

Let's say you rent a movie at 3:00 P.M. on May 1. If you start watching the movie at 8:00 P.M. on May 5, your rental period expires at 8:00 P.M. on May 6.

Note Unlike a movie that you buy, a movie that you rent must be viewed on the device it was rented for (Xbox 360, computer, Windows Phone 7.

How to buy or rent a video

1. Start the Xbox Video app.
2. Select movie store or television store.
3. If you've selected a movie, click Buy or Rent, and then follow the on-screen instructions.
   If you've selected a TV show, click Buy, and then follow the instructions.
   
4. If you want to buy a season pass to the TV show you've selected, click Season pass, and then follow the rest of the instructions.
   

Streaming and downloading

When you buy or rent a video from Xbox Video, you may have to decide whether to stream or download it.

Stream to watch now

Streaming is a great option if you have a fast network and Internet connection and you want to watch the video immediately. Although any Internet connection will support downloading a video, a broadband Internet connection (cable, DSL, or LAN) is recommended
for Xbox Video, especially if you want to stream videos.

If you don't know if your connection is fast enough for streaming, that's okay—there's a connection test that runs before you stream a video to make sure that streaming is practical for you. Because network speeds can vary with network activity (including
background downloads), this test is performed each time you stream.

If your network isn't fast enough to stream the video, you'll be notified before you confirm payment. If your network is too slow for HD streaming, you might be able to stream the SD version or simply download the title instead.

Downloading to watch later

Downloading works well when you have a slower Internet connection, when you want to make sure you get the best possible video quality from start to finish, or when your computer or device will be offline when you watch the video.

Regardless of whether a network is wired or wireless, download speeds vary by region, Internet service provider, and individual network. To optimize your download speed, use a broadband Internet connection and a wired (instead of wireless) connection for
Xbox Video.

Watching TV shows or movies

When you buy a TV show or movie from Xbox Video, you can watch it on an SD TV or monitor, an HD TV or monitor, a computer screen, or a Windows Phone 7. The same choices usually exist when you rent, except that you can only watch the video on the device it
was rented for (Xbox 360, computer, or Windows Phone 7).

Note Several factors affect the resolution of the video, including the image quality of the video itself (HD or SD), the capabilities of the player, the cables that transmit the video signal from the device to the screen, and the capabilities of your
screen. Most importantly, to watch an HD video in HD quality on an HD TV or monitor, you must play and view the HD video on HD-capable hardware using HD transmission (HDMI, component, or VGA video cables).

TV or monitor

To watch HD videos in HD quality on an HD TV or monitor, you must play them on HD-capable hardware using HD transmission (using HDMI, component, or VGA video cables).

There are two easy ways to watch an HD video that you've purchased or rented from Xbox Video on a compatible HD TV:

• Connected to an Xbox 360 console
  Download and play the HD video directly from your Xbox 360 console to your HD TV using an HDMI cable, the Xbox 360 Component HD AV Cable, or the Xbox 360 VGA HD AV Cable. Full 1080p resolution is available only with Xbox 360 and requires a 1080p-capable
  HD TV that is HDCP-enabled, plus an HDMI cable or the Xbox 360 VGA HD AV Cable.
  
  If your home network is fast enough, you can also stream videos. With the Xbox 360 console's HDMI connection or the Xbox 360 VGA HD AV Cable, you can view resolutions of up to 1080p. With the Xbox 360 Component HD AV Cable, you can view resolutions of up
  to 720p or 1080i.
  
  You can also watch SD (480p) videos on most TVs by using one of the following: Xbox 360 Component HD AV Cable, Xbox 360 VGA HD AV Cable, Xbox 360 Composite AV Cable, or Xbox 360 S-Video AV Cable. The cable you must use depends on the AV input on your TV.
  

Computer screen

Buy or rent videos using the Xbox Video software. You can choose the version for viewing on a computer (SD format) or for a supported device (SD or HD format, depending on the title).

Windows Phone 7

Using the Zune software, buy or rent videos and choose the version for viewing on Windows Phone 7. Download the video, then sync it to your phone.

Watching free TV shows on Xbox LIVE

Xbox Video provides you with a great selection of the latest free TV shows in our catalog. You can choose from 100 episodes to watch for free. And they're yours to keep if you want to download them.

To re-download free TV shows to your computer

1. Start the Xbox Video software and sign in.
2. Go to Settings and then Account.
3. Go to Purchase History, and then click TV shows to list all the TV shows you've purchased or acquired for free.
   
4. Click Download next to the TV show you want to re-download.

Hey there Temhotabot!

I prefer the original as well! Unfortunately HD is not currently supported for this video on the web, so your purchase will only play in standard format on your computer. The video will play HD for Xbox 360 and Xbox One only.