Xbox video app hard crash on xbox one

Discus and support Xbox video app hard crash on xbox one in XBoX Games and Apps to solve the problem; Good evening, I noticed the app "xbox video" has an update pending. When I try to update it pauses for a second and then I get the error message... Discussion in 'XBoX Games and Apps' started by WillAbner, Feb 14, 2019.

  1. WillAbner
    WillAbner Guest

    Xbox video app hard crash on xbox one


    Good evening,

    I noticed the app "xbox video" has an update pending. When I try to update it pauses for a second and then I get the error message "Sorry, it looks like our service isn't working right now..."

    When I try to launch this app directly, it crashes my xbox - it crashes so hard that it fully powers off, not just the lite power off mode.

    If I try to uninstall the app, when I click uninstall it beeps but the nothing happens.

    I can, it appears, move the app between my local and external hard drive. My thought was get it onto the external hard drive and find a way to delete it, but that isn't straightforward either as the drive is formatted for xbox. I do not have another hard
    drive that is usb 3.0 and larger than 256 gig that I could test this theory with.

    I have tried power cycling the xbox multiple times (both intentionally and unintentionally through crashes)

    Is there a more powerful or direct way to uninstall an application? Thoughts on how to proceed?

    :)
     
    WillAbner, Feb 14, 2019
    #1
  2. Viper180669 Win User

    Xbox video app hard crash on xbox one

    Hi WillAbner

    Sorry to hear that you are having trouble.

    If you are having trouble clearing this app you could try a soft factory reset firstly keeping games and apps. Should this not work try doing a full factory reset.

    Any games that you you want to preserve move to your external drive first as a precaution.

    Try this link for instructions

    https://support.xbox.com/en-AU/xbox-one/console/reset-console-to-factory-default

    Best of luck
  3. WPAK Win User

    Xbox video app hard crash on xbox one

    Hi there,

    what happens if you move the app to your external hard drive and then power the console fully off via these steps:

    perform manual power cycle steps like mentioned on the following link:
    http://support.xbox.com/en-us/xbox-one/console/power-cycle-console


    be sure to wait at least 60 seconds when powered off.

    After that disconnect the external storage device and power the console on again. Try to Install the Xbox Video app again on the internal drive, if that option is available.

    If it is and allows you to install the App see if it will work properly again.

    Let us know the results
  4. JustAnotherJay Win User

    Browser crashing

    Try holding the power button on your Xbox One until it shuts down and restarts to perform a hard reset. Once you're back, try launching Edge without launching any other game or app before and see if it still crashes watching a video.
  5. The-M-Factor Win User

    Xbox app crashes hard

    I had tried un-installing xbox app and re-installing it which did not help. I tried to clean boot my PC and tested it out for a while with no issues so when I booted it back up normally I went through shutting some background programs down and testing
    it. When I shut down my audio mixer and virtual audio cable (both by VB audio) it stopped having any problems. I then uninstalled both of them and i'm no longer experiencing any issue so far with xbox app. Thanks for the help, it's greatly appreciated.
  6. XBF Javier R Win User

    Xbox app crashes hard

    Hello The-M-Factor,

    We understand that you have an inquiry in regards to the Xbox app crashing your Windows PC when attempt to accept party invites.

    Here are two steps on how to isolate system issues:

    Method 1:perform a clean boot, this helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows 10. Please follow our
    how to perform a clean boot in Windows support article for steps on how to do so.

    Have you tried to uninstall/re-install the Xbox App?



    Here are steps below on how to uninstall and reinstall Xbox app:

    1. Click Start, and then type Windows PowerShell on the search box.

    2. Right-click, and then select Run as administrator.

    3. Type the following command to uninstall Xbox app: Get-AppxPackage
    *xboxapp*| Remove-AppxPackage

    4. Hit Enter.



    Launch Windows Store and download Xbox App.



    I hope this helps. Let us know the results.
Thema:

Xbox video app hard crash on xbox one

Loading...
  1. Xbox video app hard crash on xbox one - Similar Threads - video app hard

  2. Xbox audio sounding choppy in menu and video apps

    in XboX Insiders
    Xbox audio sounding choppy in menu and video apps: Ive had my xbox series s for a quite a bit now, Ive been enjoying it alot but ive noticed that when im in the main menu or watching youtube, Netflix all the video apps it sounds very choppy, But...
  3. How to fix xbox one Youtube app videos from glitcing

    in XBoX Games and Apps
    How to fix xbox one Youtube app videos from glitcing: The YouTube app glitches and pixelights random stuff at any resolution on videos and it ruins the whole experience of the video and makes it unwatchable im connected to the internet I can pull up...
  4. Can’t stream HD from any video apps anymore

    in XboX Insiders
    Can’t stream HD from any video apps anymore: Any streaming app if I try to stream anything over 480 I get a white screen with some gray squares in the corner like it’s trying to render the image but can’t. My tv can stream HD from the...
  5. Xbox series x keeps crashing video game apps

    in XBoX on Consoles
    Xbox series x keeps crashing video game apps: Recently my xbox series x has been crashing video games multiple times, then the console shuts off by itself, I already performed a power recycle reset multiple times, also reseted the Xbox like 3...
  6. Amazon prime video app causes display to stop working.

    in XBoX Games and Apps
    Amazon prime video app causes display to stop working.: I'm trying to use the Amazon prime video app for my Xbox series X, When I open the app I see the Amazon logo then my TV display goes black and the TV keeps cycling the input. In my case that's...
  7. Videos start Dimming on YouTube App

    in XboX Insiders
    Videos start Dimming on YouTube App: So for some reason, my screen is dimming while in YouTube. I checked if this happened in other apps and games and no it just happened in YouTube. It isn't the Idle dimming that the Xbox usually...
  8. The youtube app on my xbox series s keep taking me out the app every time i play a video

    in XBoX on Windows
    The youtube app on my xbox series s keep taking me out the app every time i play a video: Every time i open the YouTube app on my xbox series s it keeps crashing every time i try to play a video f8ad5e5e-cd5e-49ab-94d6-0aaa2dd1ee8b
  9. Problem playing video files on large external hard drive using Media Player app

    in XBoX on Consoles
    Problem playing video files on large external hard drive using Media Player app: Hello, This is the first time posting something on here. The information here is lengthy, but I wanted to provide a comprehensive description at my problem. Thanks in advance for any constructive...
  10. Problem using large external hard drive to play video files via Media Player app

    in XBoX on Consoles
    Problem using large external hard drive to play video files via Media Player app: Hello, This is the first time posting something on here. The information here is lengthy, but I wanted to provide a comprehensive description at my problem. Thanks in advance for any...