Xbox update error during factory reset after network connection issues. Error code...

Hi, Alan! Thank you for your reply and the additional information.

The error you are getting, does it come up right after inputting your home network's password? and, is the error's phrasing "Can’t connect to your wireless network"?

Also, did you experience difficulties connecting to the internet during the update phase of the factory reset? or was that done using your phone's hotspot?

Best regards.

Hi there TomBowler1,

Thanks for the update on the issue. If the issue still persists after trying the following article: Error 8027025A occurs when you try to sign in
or start an Xbox One app. I recommend to try a
Factory Reset - Reset and Keep my games & apps to help troubleshoot the operating system on the Xbox console. Before doing this step, make sure to have the following:

• There is a stable network connection.
  
• The log in information for the Xbox profiles
  

Give this a try and let us know the results.

Hi there DanNyx,

Thanks for the update on the issue. I understand there is an issue with the error code
0x8027025a. I recommend to try the following article:

Error 8027025A occurs when you try to sign in or start an Xbox One app.

If the issue persists, try doing a
Factory Reset - Reset and Keep my games & apps to help troubleshoot the operating system on the Xbox console. Before doing this step, make sure to have the following:

• There is a stable network connection.
  
• The log in information for the Xbox profiles
  

Give this a try and let us know the results.

Hi Tyr Momos,

Thank you for the update. It sounds like it could be network related if you have already power cycled and factory reset the Xbox and you still cannot add new accounts.

When you factory reset your Xbox, you add your account as part of the reset process because all accounts are removed from the Xbox during a factory reset, therefore you need to add an account to get the data synced back to the console. What error did you
get when trying to add your account during the reset process?

Go into the console's network settings and test the connection and multiplayer connection. Make sure that both tests have no issues and let us know the results.

So i just tried a factory reset. When i get to the update screen i get an error. From there i can either tey again (more error) check network connection(connected) or shut off xbox..