xbox ultimate isnt giving me the gold benefits it featured.

which update did he do?

was it the "update" for Ultimate Game Pass?

if so that does cancel the Live Gold subscription but replaces it with Ultimate Game Pass (which has all the benefits of Live Gold with all the features of Game Pass).

Thank you so much for that. First, make sure that the Xbox Game Pass Ultimate is active by following the steps below:

"Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions."

Once confirmed, remove and re-add your account by following the steps below:

" REMOVE ACCOUNT​​​
​​​
1. Press the Xbox button to open the guide. ​​​
2. Select System > Settings > Account > Remove accounts. ​​​
3. Select the account that you want to remove, and then select Remove to confirm. ​​​
4. When you're finished, select Close. ​​​
​​​
POWERCYCLE CONSOLE​​​
​​​
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​
​​​
ADD ACCOUNT​​​
​​​
1. Press the Xbox button to open the guide. ​​​
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​
3. Enter the Email address and the password.​​​
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

I tried this and it didn't fix the problem for me.

Thank you so much for that. First, make sure that the Xbox Game Pass Ultimate is active by following the steps below:

"Press the Xbox button on your controller to open the guide, and then select System > Settings > Account > Subscriptions."

Once confirmed, remove and re-add your account by following the steps below:

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

By benefits, are you pertaining to accessing paid online multiplayer games or other benefits such as games with gold, etc?

I totally understand that, the problem is that because I activated the 14 day trial of only Game Pass my Gold was cancelled. I thought that it would just keep my Gold and give me the benefits of only Game Pass without the Game Pass Ultimate features but that didn't seem to be the case. Maybe if I run out the trial time or just cancel the Game Pass trial my Gold will come back.