XBOX UK CUSTOMER COMPLAINT PROCEDURE

Discus and support XBOX UK CUSTOMER COMPLAINT PROCEDURE in XBoX on Consoles to solve the problem; Hi, I am trying to find the customer complaint procedure for xbox uk. Can anyone provide this. 12571ee7-f946-40ee-af46-609d0e8bccfb Discussion in 'XBoX on Consoles' started by st0tty2h0tty, Dec 31, 2015.

  1. st0tty2h0tty
    st0tty2h0tty Guest

    XBOX UK CUSTOMER COMPLAINT PROCEDURE


    Hi,

    I am trying to find the customer complaint procedure for xbox uk.

    Can anyone provide this.

    :)
     
    st0tty2h0tty, Dec 31, 2015
    #1
  2. El Tedeth373
    El Tedeth373 Guest
    Complaints Procedure

    Hi All,

    Does anyone know the complaints procedure within Microsoft or their Xbox subdivision?

    I have had terrible customer service as well as continued hardware issue, when contacting live chat to follow up on this and raise a complaint the two options I were given were initially the Xbox User Voice webpage, until I quoted the specific page's FAQ that
    it is not for individual user experiences, and secondly, which I find astounding, receiving a randomly generated pop up questionnaire when browsing xbox.com.

    Does anyone have any more official routes as the support I have received on this to date has been non-existent?
     
    El Tedeth373, Dec 31, 2015
    #2
  3. FlattestYak
    FlattestYak Guest
    Complaints Procedure?

    I will try the feedback forums as suggested - still nothing from support route - hopeless
     
    FlattestYak, Dec 31, 2015
    #3
  4. v Defendor v Win User

    Serious issue with support/account

    They changed my region too, deleted my friends list. I'm just surprised at how little help wants to be given a customer. Is there a complaints procedure for Xbox? All that I can find is a complaints procedure against other players but not against Xbox themselves.
    I'm let down, a customer 7 years of Xbox live subscriptions and purchases. I dont want to move to the PSN, but maybe they value their customers more.
  5. ElaineS2 Win User

    Complaints procedure

    Thank you. I had a look at this but it looked like it was more in relation to complaining about conduct of other users? Is it still ok to use this?
  6. Mister Taurus Win User

    Complaints Procedure

    Hi there,

    Thank you for reaching out to us. We wouldn't be able comment on the proper place to send you without knowing what the issue is unfortunately, but we can try to narrow down where to look with you. The User Voice page is created for hearing new and innovative
    ideas on how to better provide services and features. Reaching out to support can help with issues concerning hardware and even software. For feedback for the support teams, you should find a report card in your twitter DMs, or a you will find a survey e-mail
    sent to the e-mail address attached to the account you contacted them with. There is even a support page for the Microsoft store to help with any issues you're experiencing there. Hopefully this clarified some things.
  7. NaZoooom Win User

    Complaints procedure

    Hi ElaineS2,

    Please bare in mind we are in the midst of a global pandemic and that is having a huge impact on services. Whilst it is frustrating, please understand that many customer service departments across all industries around the world are more than likely operating
    on reduced/minimum staffing levels and it may be difficult to get through with lengthy waiting times.

    It may be best to see if you can use web chat via the Xbox Support Contact Us
    web page.
  8. ElaineS2 Win User

    Complaints procedure

    Hi, thanks. Finally got through to live chat after automated chat. Was number 28 queue, now 7. šŸ‘
Thema:

XBOX UK CUSTOMER COMPLAINT PROCEDURE

Loading...
  1. XBOX UK CUSTOMER COMPLAINT PROCEDURE - Similar Threads - CUSTOMER COMPLAINT PROCEDURE

  2. Classic Gamertag customization limited to 12 characters instead of 15

    in XBoX Accessibility
    Classic Gamertag customization limited to 12 characters instead of 15: I'm considering changing my gamertag. I've figured out one that I'm kinda satisfied with that fits in the modern 12 character limit, but I want to add 3 more characters to the "Classic" gamertag....
  3. Why can't I upload a custom skin on minecraft for Xbox?

    in XBoX Games and Apps
    Why can't I upload a custom skin on minecraft for Xbox?: I spent a lot of time drawing a custom skin for Minecraft to wear in a world with my friends, but when I uploaded it though the mobile app, it wouldn't transfer over to Xbox. I made sure it was on...
  4. How do I customize my home screen

    in XBoX Accessibility
    How do I customize my home screen: I want to customize my home screen and remove the apps i don't want to see there but I don’t know how? 13988ca1-2ebc-42ca-9e4c-06ae50cd056d
  5. Human customer service access for changing deactivated email

    in XBoX Accessibility
    Human customer service access for changing deactivated email: Subject: Locked Out of Xbox Account Due to Deactivated Email – No Resolution from Support Hi Microsoft/Xbox Support, I’m a long-time Xbox user and currently locked out of my account because the...
  6. In civilization revolution (xbox360 game) how do I play a multiplayer custom game against a...

    in XBoX Games and Apps
    In civilization revolution (xbox360 game) how do I play a multiplayer custom game against a...: Every time in Civilization Revolution me and my friend try to do an online custom game against each other about 10-30 minutes in one of us disconnects everytime. We both have Xbox X ā€˜s and still...
  7. how do you file a complaint against the xbox support team for poor customer service

    in XBoX Accessibility
    how do you file a complaint against the xbox support team for poor customer service: lack of help or willingness to listen or help fb71c433-c79d-4eb0-9d7f-43108c164830
  8. how do i contact customer complaints?

    in XBoX on Consoles
    how do i contact customer complaints?: how do i contact customer service about my x box controllers? im not trying to be rude but we have had three controllers that have all faulted on the same button in the exact same place all three...
  9. Microsoft Customer Service complaint

    in XBoX on Consoles
    Microsoft Customer Service complaint: On 18/11/23 i purchased my son a costumed made controller from xbox labs , this was for xmas , week and a bit later , it got dispatched , which Fedex lost it, i contacted Microsoft about this and...
  10. Creating a custom design Xbox One controller complaint I guess

    in XBoX on Consoles
    Creating a custom design Xbox One controller complaint I guess: last night around 7:30 pm I decided to order a custom color design xbox one controller for my PC, lately the one I have has been disconnecting, which as you can imagine is not good during games....