XBOX UK CUSTOMER COMPLAINT PROCEDURE

They changed my region too, deleted my friends list. I'm just surprised at how little help wants to be given a customer. Is there a complaints procedure for Xbox? All that I can find is a complaints procedure against other players but not against Xbox themselves.
I'm let down, a customer 7 years of Xbox live subscriptions and purchases. I dont want to move to the PSN, but maybe they value their customers more.

Thank you. I had a look at this but it looked like it was more in relation to complaining about conduct of other users? Is it still ok to use this?

Hi there,

Thank you for reaching out to us. We wouldn't be able comment on the proper place to send you without knowing what the issue is unfortunately, but we can try to narrow down where to look with you. The User Voice page is created for hearing new and innovative
ideas on how to better provide services and features. Reaching out to support can help with issues concerning hardware and even software. For feedback for the support teams, you should find a report card in your twitter DMs, or a you will find a survey e-mail
sent to the e-mail address attached to the account you contacted them with. There is even a support page for the Microsoft store to help with any issues you're experiencing there. Hopefully this clarified some things.

Hi ElaineS2,

Please bare in mind we are in the midst of a global pandemic and that is having a huge impact on services. Whilst it is frustrating, please understand that many customer service departments across all industries around the world are more than likely operating
on reduced/minimum staffing levels and it may be difficult to get through with lengthy waiting times.

It may be best to see if you can use web chat via the Xbox Support Contact Us
web page.

Hi, thanks. Finally got through to live chat after automated chat. Was number 28 queue, now 7. 👍