XBOX UK CUSTOMER COMPLAINT PROCEDURE

Discus and support XBOX UK CUSTOMER COMPLAINT PROCEDURE in XBoX on Consoles to solve the problem; Hi, I am trying to find the customer complaint procedure for xbox uk. Can anyone provide this. 12571ee7-f946-40ee-af46-609d0e8bccfb Discussion in 'XBoX on Consoles' started by st0tty2h0tty, Dec 31, 2015.

  1. st0tty2h0tty
    st0tty2h0tty Guest

    XBOX UK CUSTOMER COMPLAINT PROCEDURE


    Hi,

    I am trying to find the customer complaint procedure for xbox uk.

    Can anyone provide this.

    :)
     
    st0tty2h0tty, Dec 31, 2015
    #1
  2. El Tedeth373
    El Tedeth373 Guest
    Complaints Procedure

    Hi All,

    Does anyone know the complaints procedure within Microsoft or their Xbox subdivision?

    I have had terrible customer service as well as continued hardware issue, when contacting live chat to follow up on this and raise a complaint the two options I were given were initially the Xbox User Voice webpage, until I quoted the specific page's FAQ that
    it is not for individual user experiences, and secondly, which I find astounding, receiving a randomly generated pop up questionnaire when browsing xbox.com.

    Does anyone have any more official routes as the support I have received on this to date has been non-existent?
     
    El Tedeth373, Dec 31, 2015
    #2
  3. FlattestYak
    FlattestYak Guest
    Complaints Procedure?

    I will try the feedback forums as suggested - still nothing from support route - hopeless
     
    FlattestYak, Dec 31, 2015
    #3
  4. v Defendor v Win User

    Serious issue with support/account

    They changed my region too, deleted my friends list. I'm just surprised at how little help wants to be given a customer. Is there a complaints procedure for Xbox? All that I can find is a complaints procedure against other players but not against Xbox themselves.
    I'm let down, a customer 7 years of Xbox live subscriptions and purchases. I dont want to move to the PSN, but maybe they value their customers more.
  5. ElaineS2 Win User

    Complaints procedure

    Thank you. I had a look at this but it looked like it was more in relation to complaining about conduct of other users? Is it still ok to use this?
  6. Mister Taurus Win User

    Complaints Procedure

    Hi there,

    Thank you for reaching out to us. We wouldn't be able comment on the proper place to send you without knowing what the issue is unfortunately, but we can try to narrow down where to look with you. The User Voice page is created for hearing new and innovative
    ideas on how to better provide services and features. Reaching out to support can help with issues concerning hardware and even software. For feedback for the support teams, you should find a report card in your twitter DMs, or a you will find a survey e-mail
    sent to the e-mail address attached to the account you contacted them with. There is even a support page for the Microsoft store to help with any issues you're experiencing there. Hopefully this clarified some things.
  7. NaZoooom Win User

    Complaints procedure

    Hi ElaineS2,

    Please bare in mind we are in the midst of a global pandemic and that is having a huge impact on services. Whilst it is frustrating, please understand that many customer service departments across all industries around the world are more than likely operating
    on reduced/minimum staffing levels and it may be difficult to get through with lengthy waiting times.

    It may be best to see if you can use web chat via the Xbox Support Contact Us
    web page.
  8. ElaineS2 Win User

    Complaints procedure

    Hi, thanks. Finally got through to live chat after automated chat. Was number 28 queue, now 7. 👍
Thema:

XBOX UK CUSTOMER COMPLAINT PROCEDURE

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