Xbox turns on then freezes on home screen

Hello ValentineIQ,

Thanks for posting on the Xbox forums. We understand that your son's console is freezing at the home screen after he turns it on. We recommend

power cycling the console by holding down the power button on the console for ten seconds. Be sure to let us know the results

ValentineIQ!

no but on Fortnite it will freeze, go back to start then freeze when loading. it will also freeze at the home screen.

Xbox doesn’t need an update; i am on Home Screen; I can’t really load or do anything though; any actions freeze and take minutes to load games and apps or an app; can’t open anything in settings as “it takes too long to start” the xbox is horrendously slow even though i just factory reset it, and updated mind you, but everytime i turn it off i get a black screen turning it on and have to power cycle, sometimes it gets stuck on green screen but luckily for now after a few attempts i can still be brought to home screen, i just honestly can’t turn the xbox off because i don’t know if it will end up breaking again and have to factory reset it but i can’t even use the xbox as is, as everything freezes and takes forever to start or do anything, had a game download to 75% just for it to stop for some reason and i can’t pause the download or anything because it freezes and takes too long; debating opening the xbox and cleaning though it’s been cleaned before and it still eventually ends up useless; TLDR: xbox can’t be turned off or gets stuck on startup, several tries eventually show home screen but xbox is too slow to even use or do anything with

I am hardwired to my modem. I have not called support yet.

I was able to finally access my home screen but the Xbox keeps freezing when going through my settings. I am forced to reset it, at which point it just comes back to the troubleshooting screen. And at that screen, i am unable to do anything, including resetting
or turning off the Xbox.

Hey, guys! I'm sorry to see any issues with the console freezing. If you haven't already, please try a

factory reset to see if that alleviates the issue. This thread is originally a little old. If a factory reset doesn't help you out with this, please post up a new thread detailing what you're running into and troubleshooting you've completed. This way our
community can get you the individual support that works best on the forums.