Xbox turns off after a short period of time

Rauskizz · Nov 10, 2022

So yesterday my xbox one started to act weird. I can get the xbox running for about a minute before it shuts off. None of my apps work since it says that I need a wifi connection (even disc games like dark souls 3) and I can’t find any wifi connections even though I know for a fact that there are some available. I factory resetted the xbox without applications dissapearing and I was able to get wifi connections appear on first boot and it would work for a while until the same problems appeared. I’ve checked if the xbox is overheating but It doesn’t seen to do so.

When I first had this problem occur I was watching youtube when all of a sudden I got a long loading circle and everything just shut off. I have the first generation xbox one.

:)

Dérek Augusto

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Rauskizz, if the console is shutting down, it means a hardware error, friend.

The network error is certainly just an error in the configuration of the internet devices.

But still, if the console turns off, I advise you to forward your console to a technical analysis for the specialist to identify where the error is occurring, in which component, so that it is resolved.

I remain at your disposal if you have any further questions.

BomberMann-8B793714-

No, the key generator on Connect.Microsoft.com is current off, and will be turned back on in a short period of time.

gds1972

Hi

There is nothing to worry about, after the console is turned off and disconnected from the wall outlet it can take a short period of time for the console to use the last of the power.

XBF Leslie D

Hi Colin,

Thanks for reaching out to us today. I'm sorry to hear about the current power issue going on. Which version of the Xbox one is it? Xbox One, S, X? Is there anything you've tried to troubleshoot this current issue? I would suggest to make sure you have the
console plugged in directly to an outlet. (if on power strip, extension cord etc.)

I suggest for you to go over our article
'Troubleshoot Xbox One unexpectedly turning off"

XBF Diego M

Hi Colin,

Most power strips also function as a surge protector and that has been known to degrade the internal power supply over time since the Xbox's power supply includes a fuse that serves as a surge protector. The power supplies' fuse can get damaged in the event
of a power surge since the power strip may have affected the efficiency of the Xbox's power surge protection. This is why we always recommend to plugging in the Xbox directly into the socket most of the time. The Xbox will work if plugged into a power strip
but the risk of damaging the fuse is still a possibility.

My suggestion is to try another Xbox One S power cable if possible and if that doesn't work then the internal power supply is probably damaged and would need to be sent in for repair.

Xbox turns off after a short period of time