Xbox turns completely black

DroogEnzo · Oct 9, 2019

Every time when I press the power button my xbox turn on but there is nothing on the screen. The hdmi cable is connected. So i don't know why my screen stays black.

Can some of you please help me.

:)

{Parity}

Try performing a hard reset EXACTLY like this. Hold the power button on the console for 8 seconds or until the power shuts down completely.
Unplug the power cord from the back of the console for 5 minutes.
Plug the power cord back in and restart the console.

You might also try a different HDMI cable and HDMI port on your TV.

XBF Javier R

Hello DroogEnzo,

We thank you for bringing this inquiry to our forums community, and understand that this concerns a black screen on your television when you turn on your Xbox One console.

Our suggestion here, please attempt following our troubleshooting a blank TV screen or monitor while your Xbox
One is on support article for various steps that can be tried in order to resolve this case. Try this out for us and then let us know the results.

Best wishes!

Ex Calibur

Update for May 8th, 2021, today my Xbox has turned off 3 times in the middle of a game. My screen goes black and then the Xbox beeps and turns off. The controller does not even turn off, showing that this shutdown is completely irregular and not proper. Can someone at Microsoft please help me?

AndrewCranford1

All I see right now is my Xbox one Consol Xbox symbol lighting up and turning off as it would regularly doing a restart. But my screen is completely black and hast even started up

minus365

I had similar problem with my console. It simply couldn't be turned off. Xbox logo on console was still blinking, but screen turned black. Seemed like some process was stucked at the background blocking completion of shut down process.

I replaced it for another unit and now it works properly.

Xbox turns completely black