Xbox turning itself off - anyone know why?!

Hello,



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Thank you for your understanding.



Respectfully,

Hello Eclipz ✔



Greetings!



Thank you for posting in Microsoft Community.

It appears that you are experiencing crashing issue with Xbox game bar app in your device. Let us check on this together and sort this out. Rest assured that we will do our best to help you address with your concern.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. Has there been any changes with the device before this issue happen?

3. What is the version of Windows you are using? To check, press Windows key + R and type winver and hit OK.

For the meantime, here the things that we can perform to help resolve your issue:

1. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Check your Game Bar settings. Press the Start button, then choose Settings. Go to Gaming > Xbox Game bar, then turn on Record game clips, screenshots, and broadcast using Game bar.

3. Make sure you have updated your graphics driver.

• Check with your hardware manufacturer for the latest drivers – this is the best option for gamers with laptops and small form-factor PCs.
  
  AMD
  
  Official Drivers | NVIDIA
  
  Download Intel Drivers and Software
  
• You can also install a reference driver for your hardware – this is the best option for power users and gamers with custom PCs.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hey AARC Caboose,

Very sorry to hear about this odd issue. After reading the steps you have tried to resolve the issue, your console may need to be repaired. First, I would check to see if you have a nearby friend or family member who has an Xbox One console to let you try
their power supply. This will fully rule out if it is a power issue on the console.

If the issue replicates on a different power supply, the next step will be to visit our Online Service Center to begin the repair process.

I'm assuming you are consulting around your xbox side (not wiring) but I will try and help with both methods.

Xbox Side:

Check if you have any power settings which may tell the xbox to turn off after so long.

If there is the disable it.

If there isn't then if your account is a child account check if the family timer is enabled - if so disable that.

Wiring Side:

Ensure your cables aren't stretching by dangling a major distance, if so this could be pulling the cable.

If this is not the issue then check the wire is in correctly.

Finally if it's non of these errors and you still have xbox warranty please contact Xbox Support.

Hope this help,

Brad.

I had this issue. It was a simple plug being loose in my brick.