Xbox Support Thanks You for Your Help

Hey there, Jen! Thanks so much for letting us know that Nillson helped you out so on Christmas Day. We understand how much it means to you guys that your console is working once you open it.

While Nillson doesn't work on the forums, I have made sure to pass along your thanks to the appropriate people so they can see what a great job he did! If you have received one, there should be a survey in your email where you can also notify Nillson directly
how much your conversation meant to you guys.

If you have any support issues you need assistance with, please be sure to post up a new thread so that our community can help you out.

Hey Sakiram -

Apologies for the confusion. We're human and mistakes happen and sometimes it's hard to keep track of who owns what games.

I'm glad to see that you were able to have your issue resolved. For future reference, Rockstar Support has an

FAQ guide with instructions to follow if you purchase Shark Cards and they don't appear when they should. That'll be your best bet if you run into the same situation in the future. Also if you continue to experience a lot of server-side issues with GTA V
after you troubleshoot your console and network, you'll want to reach out to Rockstar Games and speak with them.

Thanks for understanding.

Hey there TenaciousStatue,

I'm sorry to hear about any inconveniences you may have experienced. If you have Xbox Support related questions you'd like assistance with, please feel free to create a new thread detailing what you're experiencing and list out any troubleshooting steps
you may have already tried. This way you can receive support catered to you from our community. Thanks!

For your gamesave issue try downloading your profile once you get the internet back

This is not the place to make rants about Xbox Support. I apologize for you having a negative experience but maybe someone else can help you resolve your problem