Xbox support run around

Anubis0816 · Mar 7, 2019

i received a message from xbox saying my gold subscription is suspended as it cant be renewed with my current payment method. I check my purchase history and the charge for xbox live for january says “pending” even though it has already cleared through
my bank. I gave info to reps and was yold that problem needed to be escalated, i spoke to rep on wednesday and he said he would call me in 24 hours with a status update, no call received. I chatted with a rep last night who said my problem is just open and
nobody is working on it and that it could be resent for escalation, rep the assured me that she would email me today with a status update, no email has been sent. Seriously how is a simple billing issue taking a week to even address and how is every rep that
answers does nothing but just the same somg and dance and just says oh we have to escalate and then no contact or follow up is given as they promise. I have been an xbox sunscriber for 12 years and have never experienced this bad of customer service with this
company

:)

BTRUITT95

All information is current and as i said in initial post, they charge already went through and posted with my bank, however it still shos as pended on your end.

call your accounted company =bank/credit card make sure they did not point their system to that charge as being possible fraud, it can show as posted but being held cause no response from the customer stating they are doing this charge. I have gone thru
this with a different product even tho it was showing posted it was held by my cc company cause i didn't respond to the text nor email that it was me making this charge. This is very frustrating I know but it was my fault that time.

Revan41

Have you tryed to buy more gold from the xbox website

one thing you could try is to cancel your subscription and re Purchase On your phone or though a computer on microsoft.com

Kiesey

You can request a refund here. https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

Anubis0816

Thats kinda what problem is, everytime i contact support or follow up with them as they dont keep promise to follow up as they say, i am told that my issue was not escalated properly and that it needs to be submitted again. After the 3rd time re escalating
my request and with no contact from customer service how am i as a customer assured that it is being fixed?? If i call in to inquire, its the start of another escalation, hence why i said its a run around

M3tal Daz3

The only thing I can suggest you is to be patient and follow up with customer support to solve this issue. As for their performance you always have a chance to rate it at the end.

Xbox support run around