Xbox support not helping, about to file a BBB claim tomorrow due to account issues.

So you are locked out of the Xbox account and the E-mail? Is the email with Microsoft as well?

have you tried the compromised account recovery solution that requires you using a different email address to recover the account?

Concerned-Guy please start your own thread so as to not cause confusion on the answers to the OP.

Alright, im going to start this off by apologizing if I come off as rude. But my husband has had issues with his account locking. He is getting a “fix this on the web error”. Hes submitted forms, hes called and been hung up on. And an agent just
told him he would be transferred to a supervisor via chat in 3-5 minutes, to which he was left for 25 minutes and the agent promptly left the chat. To which he took a pictures of the time from the message to the agent exiting. We are at our wits end with xbox,
we cannot get a response, help, we are shoo’ed off like we are pests. My husband has probably spend well over 8000 dollars in games. His profile is 7-8 years old with almost 140 thousand gamer score. It is not a new profile. He has not been given a reason
as to why it has been locked. He is not under enforcement. It is not that kind of lock. He cant use his email as well, he gets the same “Fix this on the web error.” We have tried support, asking for higher ups, no luck. It is day 13 of his account unlocking.
We need a actual response. Something, if not, we are filing a Better business bureau claim, it should not be this hard to get some help, to not be hung up on or forgotten. our house is filled with microsoft/xbox products. We dont want that to change but we
may have to.

I am going through this same experience with Microsoft right now. I’ve been locked out of my account and filled the form several times. I would say about 15-20 times. They respond with a generic message each time saying i didnt provide enough information to
proof ownership. I have no idea what Microsoft needs. How havent i provided enough information when I have provided my name, dob, phone number, recent emails sent (before account was locked), Subject of emails, and security email address. This is totally ridiculous.
I am thinking of a legal action again Microsoft because i am losing out on a lot of relevant messages. Its been a month now since i got locked out. I cant fathom why Microsoft wont let us recover our accounts by providing information on file and an actual
human checking it instead of just shoving customers off.

okay, I'm sorry that I couldn't be more helpful to you. I hope you can get the problem that you are having with your account fixed.

We tried that as well. No luck, pretty much any and every solution thats online was given to us already.