Xbox support no response

HarryJM4 · May 1, 2022

I've tried contacting Xbox support but am unable to be helped by the bot as every time I just get an error code or if I try and speak to them over the phone, I give my number and then it says to try again and have been going round in circles for an hour. I bought an Xbox elite 2 controller that just dies randomly, even when it is fully charged and wish for a refund but I cannot even get through to them to ask for it. I have tried calling Microsoft support and the automated message just says to go to Xbox support and then hangs up.

:)

Kathy A.

Hi HarryJM4,

We understand your sentiment in contacting support regarding your concern with the Xbox Elite 2 Controller. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

However, since you are wishing to process a refund for the Controller, we will provide you this link - Xbox.com/Refunds. This way you will be able way to request refund for your recent purchase.

We have this support article that provides steps how to connect to PC and troubleshoot disconnections, please check - Connect and troubleshoot Bluetooth on your Xbox Wireless Controller | Xbox Support.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

XBLRewards8

Hello brent3000,

We lock threads after responding so that users create a new post. Constantly replying to older posts is not very visible, and have a tendency to get buried. Newer posts are immediately visible. If you have any further questions on a post, you can open a
new post, and we will address that specific question in that post.

Smwutches

Support locks threads because it is faster for them to see a new thread and respond to you there instead of replying in an old thread. You cannot post in a locked thread. You will have to make a new one.

Nukes On Nukes

I'm not sure why he sent you to the advocacy team as they don't do the investigations

Who he should've sent you to is the unauthorized access case and they deal directly with enforcement

And it can take 1-2 weeks before they get back to you

Advocacy is something different they help you when you don't have any other options or help along but they don't do unauthorized investigations or enforcement

Well I need help from someone, all I want is my account back.

ngocphi

I'm not sure why he sent you to the advocacy team as they don't do the investigations

Who he should've sent you to is the unauthorized access case and they deal directly with enforcement

And it can take 1-2 weeks before they get back to you

Advocacy is something different they help you when you don't have any other options or help along but they don't do unauthorized investigations or enforcement

Well I need help from someone, all I want is my account back.

you have to wait for the global escalations team.

And yes its on their time table as they do handle other cases and are a very very small team

Xbox support no response