Xbox support needs some help, because this has been the worst experience!

In my experience Ground War has had some of the worst connections of any game mode. Any games I played in that mode have always been laggy and glitchy.

i was told the codes would be sent out by jan 1, still no codes here. to be honest my experience with the xbox one and their customer service has been one of the worst experiences ive had

Account got hacked 5 days ago and the guys been playing in my account since. They won't lock my account even tho they said they did.

Hi BassSquid,

With regards to what the support team mention you. If they say that they will lock the account, they will lock it. But the thing there is, they will lock it and prevent it from any purchases or redeeming codes. They don't have a way to fully lock the account
to be unusable because if they do that, they have nothing to investigate if they can't monitor the usage of the account itself.

But I hope they can wrap everything up sooner the better so you could gain back your account.

Hi, BaseSquid.

The only ones who can help in your situation are the xbox support team, you need to contact them directly and inform them that your account has become compromised. They should then lock your account pending an investigation and after securing your account
will provide you with details on how to recover it. Please be patient as the investigation could take some time.

I hope it gets sorted ASAP. Good luck!