Xbox support needs some help, because this has been the worst experience!

Discus and support Xbox support needs some help, because this has been the worst experience! in XboX Insiders to solve the problem; I just spent and hour and a half on the phone with Customer support before being hung up on! I have been trying for a month to get my controller... Discussion in 'XboX Insiders' started by /u/Munky7769, May 1, 2020.

  1. /u/Munky7769
    /u/Munky7769 Guest

    Xbox support needs some help, because this has been the worst experience!


    I just spent and hour and a half on the phone with Customer support before being hung up on! I have been trying for a month to get my controller replaced due to a trigger lock cover coming off exposing a sharp piece of metal and have had so many issues. From never getting the return email to the website not processing anything to my devices disappearing to this. I finally was able to get through again, spend an hour and a half on the phone with the lady that is working on the resolution because the rep a month ago didnt enter details and now my warranty will expire tomorrow and I end up getting hung up on. All the local Microsoft stores have been closed for months and I just want a controller that wont stab me

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    /u/Munky7769, May 1, 2020
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  2. Tooniies Win User

    Weird Things happening!

    In my experience Ground War has had some of the worst connections of any game mode. Any games I played in that mode have always been laggy and glitchy.
  3. OuchisnotaSW Win User

    Gears of Wars codes

    i was told the codes would be sent out by jan 1, still no codes here. to be honest my experience with the xbox one and their customer service has been one of the worst experiences ive had
  4. BassSquid943536 Win User

    Worst experience with xbox support EVER

    Account got hacked 5 days ago and the guys been playing in my account since. They won't lock my account even tho they said they did.
  5. SingCongButas25 Win User

    Worst experience with xbox support EVER

    Hi BassSquid,

    With regards to what the support team mention you. If they say that they will lock the account, they will lock it. But the thing there is, they will lock it and prevent it from any purchases or redeeming codes. They don't have a way to fully lock the account
    to be unusable because if they do that, they have nothing to investigate if they can't monitor the usage of the account itself.

    But I hope they can wrap everything up sooner the better so you could gain back your account.
  6. MeanMachine 47 Win User

    Worst experience with xbox support EVER

    Hi, BaseSquid.

    The only ones who can help in your situation are the xbox support team, you need to contact them directly and inform them that your account has become compromised. They should then lock your account pending an investigation and after securing your account
    will provide you with details on how to recover it. Please be patient as the investigation could take some time.

    I hope it gets sorted ASAP. Good luck!
Thema:

Xbox support needs some help, because this has been the worst experience!

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