Xbox Support is Horrible!

Dear Microsoft, Xbox Support

Sad to say I’m very disappointed at the way your company handled my situation. I guess it is true what they say, you guys really don’t care about your customers, even when you guys were in the wrong 100%. Because of your mistake, I was robbed of my Limited-Edition
Gears of War Elite controller and my trust in you as a company. I’m a huge collector and gamer, but I know you guys don’t care. To you it was nothing more than a controller, to me it was pride in having a limited collection from a well loved franchise, one
of my favorites of all time. To me it was joy in owning a piece of history, to me it made me happy as a gamer and collector in have this amazing controller. Now according to you guys it’s recycled, junk. You have no way of replacing something that has been
out of stock for over a year and yet promised to replace it with another limited edition when I first spoke to a representative at your company. If I knew from the start that I wasn’t going to get another limited edition elite controller I would have kept
it as it was, with a broken thumbstick. Now all I’m left with is an incomplete collection (I have gears Xbox One S, Gears Headset) heartbreak and mistrust in your company. This is truly horrible, and a gamers worse nightmare. Your way of dealing with my situation
is to throw a regular Elite Controller and $60 MS credit and that’s it, take it or leave and “That’s all we can do for you”. No choice of getting my controller back, no reimbursement of $218 for what I paid, no offer of another kind of limited edition controller
of a different game…. Just what you offer and only that. 15 years of being a loyal customer thousands of dollars spent on all your gaming product, and “That’s all we can do”. Thank you for making me feel like my money and support means nothing. Thank you for
destroying my collection. Thank you for showing how much you care…

https://www.facebook.com/video.php?v=1377952685646516

:)

 

Xbox support is horrible

delete whatever corrupted file you have that's related to the movie, THEN download it again from you download history. if you have a lot of stuff on the HDD you might miss that little file that is corrupted.

 

Xbox support is horrible

I already checked my download history like 10 times and still wants me to pay for the movie....( I have said I did before in multiple times already) I go to the movie through account on the video app and says to pay for it again...