Xbox support is failing me (Elite Series 2 Controller Issues)

Discus and support Xbox support is failing me (Elite Series 2 Controller Issues) in XBoX on Consoles to solve the problem; I have been trying to reach the support team for over a week now!! The chat feature does not work and I have not gotten a call back. I got my... Discussion in 'XBoX on Consoles' started by Kl33nSlat3, Aug 27, 2020.

  1. Kl33nSlat3
    Kl33nSlat3 Guest

    Xbox support is failing me (Elite Series 2 Controller Issues)


    I have been trying to reach the support team for over a week now!! The chat feature does not work and I have not gotten a call back. I got my controller back from service and it worked okay for about a week then the left stick started to show MAJOR drift.
    I spent a lot of money for a controller that broke within the first few weeks of having it and they send me back a defective one then disappear. I tried going through the automated system to redo a service ticket but now its saying I am out of warranty. Its
    been awhile since I dealt with customer service that was this bad.

    I am hoping that maybe it just needs to be re-calibrated or something but I have not been able to find a how to for the series 2 anywhere on the support page.

    Can someone please help with a how to or a better way to reach MS support?

    :)
     
    Kl33nSlat3, Aug 27, 2020
    #1
  2. XBF Ezra G Win User

    Xbox support is failing me (Elite Series 2 Controller Issues)

    Hello Kl33nSlat3,

    If you'd like to create an Xbox Elite Controller Series 2 replacement order without contacting an agent, please visit our

    Device Support
    page.

    I hope this helps.
  3. Kl33nSlat3 Win User

    Xbox support is failing me (Elite Series 2 Controller Issues)

    thank you for the reply, but like I stated, I have already tried this and it keeps telling me my warranty is expired even though it shouldn't be (it was extended after the first service). I need to get in touch with a real person if possible.
  4. G v zauBerBerg Win User

    The new Xbox elite series 2 controller's battery can't be charged

    Hi Ning Heming,

    sorry to hear. Please check
    "Charge The Elite 2 Series"
    and if it fails send it back as soon as possible!!

    Hope this helps and please keep us informed
  5. XBF Crystal P Win User

    Xbox elite series 2 controller issue, anyone else having this problem?

  6. XBF Amber M Win User

    Elite 2 Controller Mapping Letdown

    Hi PsycoPyro88,

    Thanks for the reply. The Elite controller series 2 has various methods of mapping the buttons and paddles as compared to the series 1. If you haven't done so already, I recommend taking a look at the following support articles that
    can assist you in determining how to set up the different functions, including how to use Shift with the controller to give you alternate inputs:

    Get to know your Xbox Elite Wireless Controller Series 2


    Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  


    Use Shift with your Xbox Elite Wireless Controller Series 2

    Adjust the thumbsticks on your Xbox Elite Wireless Controller Series 2


    Charge your Xbox Elite Wireless Controller Series 2


    If you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit.

    https://www.reddit.com/r/xboxinsiders/wiki/ideas

    I hope that this information helps you out!
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Xbox support is failing me (Elite Series 2 Controller Issues)

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