XBOX Support blocks accounts for NO reason

TheKGBguy · Oct 8, 2022

So, this came out of nowhere. Today when I was purchasing a gift card for a friend I ran into a problem with the transaction.

I reached out to the support and was instructed to wait and it will be resolved. Then I get email that my account is blocked from making any purchases, in definite.

This is so absurd! I tried to call and find out what is going on, spent a few hours on a phone with NO progress. Some agents that called or responded were just rude and didn't care to understand the issue. While other said that they have no idea why it is blocked, as they see ZERO issues with my account, but "the other department" is the one that makes these decision. And these decisions are made for my safety. Whatever this wokeness means.

What is so crazy about it, is that I only play once in a while, I make all my purchases with the same card for the past few years. I never violate anything in the games, I am too old for that LOL. YET, they block the account, they refuse to provide any explanations (actually the explanation they gave was, there is nothing wrong with your account) nor adequate support, to top it off, they are rude. It is beyond me how these people stay in business with treating their customers like garbage.

So, I did some digging, and what I am planning on doing if it is not resolved is to file a small court claim for $10K (costs me only $45) and have MS deal with the legal fees to their lawyers (I am sure it will cost them more than my $45). Will see where this will end up.

LMK if you know of a way to get this escalated to US based support and get it resolved.

Thank you folks.

:)

TheKGBguy

Hi JosefLBohorquez,

Thank you for reaching out. No account is not locked. Also, there is no such message.

But they told me that it is restricted to make any future purchases.

When I was trying to get any clarification to why and etc. I just got answers saying we have no idea, we see no problems with your account, that's all we can tell you. But you just wont be able to buy anything... Like this is supposed to be comforting or something... go figure.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor (not an employee) and a Microsoft Xbox user like you.

Hope you're doing great today despite this THEKGBGUY

So... If you try to sign in here:
https://account.microsoft.com/profile

As soon as you do it a message saying "account locked" appears?

If yes, in that case you the only way to appeal to that decision is fill the locked account form.
In that way you're going to obtain a response from Microsoft Account team

https://www.microsoft.com/en-us/concern/Account...

In case you want to know more info about this, you can read this link:
https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

PS: Please note that no one here can access / modify / view account details due to privacy and security reasons

JosefLBohorquez

That's odd... I think that you can try using the form above. Maybe that could help / they can give you the reason or lift this restriction

Just as a friendly reminder, be polite there and try to be as detailed as possible

Bazajaytee

I had a similar issue a while ago, in the end I called Xbox Support to find they had put a block on my account accepting new payments for security reasons. Took them a couple of seconds and they had lifted the block after I confirmed who I was and that I
owned the account.

TheMinionBeast

you can contact the Xbox Support team for straight help!

Reasons: Your console is JTaged and is reselling for a ultimate low price

Your console have flagged cause of modding (most time is a account but if you do it to much your console gets banned)

Your console is stole and the owner asked Microsoft to block the console for safety reasons

Your Wi-Fi connections isn't secure and Microsoft blocked it for safely reasons

I hope this awner helps

XBOX Support blocks accounts for NO reason