xbox subscription is ok on xbox website but is not on my xbox

Discus and support xbox subscription is ok on xbox website but is not on my xbox in XBoX Accessibility to solve the problem; Hello I have updated my xbox subscription by entering a code on the xbox website (in my PC) , now the subscription is updated until dec 2019, but the... Discussion in 'XBoX Accessibility' started by FDU_01, Dec 1, 2018.

  1. FDU_01
    FDU_01 Guest

    xbox subscription is ok on xbox website but is not on my xbox


    Hello

    I have updated my xbox subscription by entering a code on the xbox website (in my PC) , now the subscription is updated until dec 2019, but the subscription is not updated on my xbox (still expired ) .

    I reboot the xbox, but the statut is the same , "xbox live subscription expired" ..

    any idea ?

    maybe i have to wait ?

    :)
     
    FDU_01, Dec 1, 2018
    #1
  2. cardy1970
    cardy1970 Guest
    Subscription videos not available?

    Ok, got subscriptions working now, been on You Tube website, and change a privacy setting, and now subscriptions are showing on xbox
     
    cardy1970, Dec 1, 2018
    #2
  3. H3rpD3rpAsian
    H3rpD3rpAsian Guest
    Trouble with xbox live gold subscription.

    ok so I bought Xbox live gold subscription yesterdary but the subscription does not show anywhere. Even on this website. I gogoth email noticing me I bought it. my account also says it has trouble reading transactions.
     
    H3rpD3rpAsian, Dec 1, 2018
    #3
  4. TheAssasssin727
    TheAssasssin727 Guest

    xbox subscription is ok on xbox website but is not on my xbox

    hey FDU_01,

    the same problem happened to me but my solution was to wait a bit for it to process it and a couple minutes later I had my gold
     
    TheAssasssin727, Dec 1, 2018
    #4
  5. ThorX360
    ThorX360 Guest
    ThorX360, Dec 1, 2018
    #5
  6. Geth
    Geth Guest
    Have you restarted to see if it updated?
     
    Geth, Dec 1, 2018
    #6
  7. steeledwand7664
    steeledwand7664 Guest
    Are you sure you are signed in with the same account on the website as you are using on the xbox?
     
    steeledwand7664, Dec 1, 2018
    #7
  8. fredmaxfr
    fredmaxfr Guest

    xbox subscription is ok on xbox website but is not on my xbox

    That was not the same account. . I have update thé wrong account.

    ...
     
    fredmaxfr, Dec 2, 2018
    #8
  9. Christyna64
    Christyna64 Guest
    Have you tried removing your account from your Xbox then signing back in? This should resync your account data.
     
    Christyna64, Dec 2, 2018
    #9
  10. XBF Jeremy Z
    XBF Jeremy Z Guest
    Hiya FDU_01

    Thank you for contacting Forum support,

    I had the same issue once before, but turns out I was signed into the wrong account. Try signing into your account online and see if the subscription was on the wrong profile: Services
    & subscriptions

    If the subscription was placed on the wrong profile, then set that account as the "Home Console" so you may use the Xbox live gold services on your account. (How
    to designate an Xbox One console as your home Xbox    )

    Hope this helps.
     
    XBF Jeremy Z, Nov 6, 2018
    #10
  11. fredmaxfr Win User

    xbox subscription is ok on xbox website but is not on my xbox

    That was not the same account. . I have update thé wrong account.

    ...
  12. TheAssasssin727 Win User

    xbox subscription is ok on xbox website but is not on my xbox

    hey FDU_01,

    the same problem happened to me but my solution was to wait a bit for it to process it and a couple minutes later I had my gold
  13. XBF Jeremy Z Win User

    xbox subscription is ok on xbox website but is not on my xbox

    Hiya FDU_01

    Thank you for contacting Forum support,

    I had the same issue once before, but turns out I was signed into the wrong account. Try signing into your account online and see if the subscription was on the wrong profile: Services
    & subscriptions

    If the subscription was placed on the wrong profile, then set that account as the "Home Console" so you may use the Xbox live gold services on your account. (How
    to designate an Xbox One console as your home Xbox    )

    Hope this helps.
  14. Christyna64 Win User

    xbox subscription is ok on xbox website but is not on my xbox

    Have you tried removing your account from your Xbox then signing back in? This should resync your account data.
  15. Geth Win User

    xbox subscription is ok on xbox website but is not on my xbox

    Have you restarted to see if it updated?
Thema:

xbox subscription is ok on xbox website but is not on my xbox

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