Xbox - Subscription Expired

Discus and support Xbox - Subscription Expired in XBoX Sales and Promo to solve the problem; I have been trying for two weeks to make a late subscription payment. But the system does not allow me to make the payment and still blocks redemption... Discussion in 'XBoX Sales and Promo' started by MarioBrandao, Jun 19, 2020.

  1. MarioBrandao
    MarioBrandao Guest

    Xbox - Subscription Expired


    I have been trying for two weeks to make a late subscription payment. But the system does not allow me to make the payment and still blocks redemption of codes to continue using the games. It is absurd for a company to
    link these dependencies in an arbitrary way in which the consumer is harmed by the inefficiency of its systems. Can't they restart Windows to run the billing application ??? Protocol: 1503148626

    :)
     
    MarioBrandao, Jun 19, 2020
    #1
  2. XBF Ezra G Win User

    Xbox - Subscription Expired

    Hello MarioBrando,

    Thank you for your post. I understand you ar experiencing an issue with paying a past due balance. To troubleshoot this please

    update your billing information    . If the issue persists, please use the
    Contact Us     portal to speak to an agent.

    I hope this helps.
  3. choppyseize Win User

    Expired Subscription

    You can try what Randy suggested but there are pretty strict rules when it comes to digital purchases and subscriptions so don't get your hopes up. You may not have much recourse.
  4. Wishcatcher Win User

    Expired Subscription

  5. Francia J. Win User

    Expired subscription

    That will be the only explanation, WinBro1. If you will reset the console keeping your games and apps that will remove all of the accounts logged in as well as accounts that set their account as Home Xbox on your console and by doing that you will also lose access to the subscription since you have mentioned that you don't have one as active.

    Don't worry, as long as you're not doing anything wrong there shouldn't be any problem with you playing online without locating the account where the subscription is active. It's the console's feature to share a subscription.
  6. WinBro1 Win User

    Expired subscription

    Hi , I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

    Up to this date, an Xbox Live Gold subscription is still required for online multiplayer for games that aren't free on Xbox.

    The only reason why this happened is that one account that has an Xbox Live Gold subscription or Xbox Game Pass Ultimate is still sharing the benefits on your Xbox console.
    That's the thing I don't have gold subscription on any account and I've never got the game pass before
Thema:

Xbox - Subscription Expired

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