Xbox Streaming Glitched Video

Hessakia · Jun 18, 2018

Recently my Xbox One X to Windows 10 Streaming stopped working correctly; now the video glitches (generally green) at the bottom half of the screen. It previously worked great, even at high quality. The streaming test on the xbox app comes back good. A
video of what I'm seeing can be found here:

My Xbox is hardwired into the router (Netgear Nighthawk R7000) and my Laptop is connected via 5ghz WiFi (makes no difference if I use the 2.4ghz WiFi).

The Laptop is an HP Envy x360 15-u110dx. It is an i5-4200U @ 2.2ghz, 8GB Memory and uses the integrated HD 5500 Intel Graphics. Used to work great, but this is all I get.

This seems to be a laptop-related issue since streaming works without issue to my (wireless) desktop. I've updated the to the newest Intel Graphics drivers without luck. I did a "refresh" on the Windows Install and the problem persists. I have yet to format
and reinstall Windows from a clean slate yet. It seems that this is a software or codec based issue, but I can't figure it out. I've tried installing Shark007's codec package. I've attempted to uninstall/reinstall the Xbox app (which is version 41.41.18005).
I tried with an older version of the Xbox app after the refresh, but before the windows store update (no luck). I've tried installing older redistributions of DirectX without any luck.

Windows is updated to the newest release 1803 ---I think this started with the Spring update, but I'm not exactly sure.

Is there anything else to try before doing a format/install?

:)

Lofty Who · Jun 18, 2018

Standby For Twitch Broadcasting 11/03/14

Xbox One video talks through Twitch streaming for Xbox One

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airmattdog · Jun 18, 2018

5.1 surround sound for video apps

Xbox Video has 5.1 streaming for most HD titles.

Ariel Acu · Jun 19, 2018

Hi Hessakia,

Based on the information that you provided, it is possible that there's a corrupted file on your computer that affects you from streaming to your Windows 10 laptop normally. Let's try to isolate this issue on your computer so that we could find a way to
get it fixed. I recommend that you perform the following solutions below:

Solution 1: Reset the Xbox app.

Press the Windows key, then select the gear icon to access Settings page.

Go to Apps.

Under Apps and features, locate the Xbox app.

Click the Xbox app, then select Advanced options.

Click Reset.

Restart your laptop to save the changes.

Solution 2: Run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

Solution 3: Reinstall the Xbox app.

Click Start, and then type Windows PowerShell on the search box.  

Right-click, and then select Run as administrator.  

Type the following command to uninstall Xbox app:  Get-AppxPackage *xboxapp* | Remove-AppxPackage

Hit Enter. 

Launch the Windows Store and download the Xbox app.

Do get back to us with the results. We'd be more than willing to provide you additional help.

Hessakia · Jun 19, 2018

Hi ,

Based on the information that you provided, it is possible that there's a corrupted file on your computer that affects you from streaming to your Windows 10 laptop normally. Let's try to isolate this issue on your computer so that we could find a way to
get it fixed. I recommend that you perform the following solutions below:

Solution 1: Reset the Xbox app.

Press the Windows key, then select the gear icon to access Settings page.

Go to Apps.

Under Apps and features, locate the Xbox app.

Click the Xbox app, then select Advanced options.

Click Reset.

Restart your laptop to save the changes.

Solution 2: Run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

Solution 3: Reinstall the Xbox app.

Click Start, and then type Windows PowerShell on the search box.  

Right-click, and then select Run as administrator.  

Type the following command to uninstall Xbox app:  Get-AppxPackage *xboxapp* | Remove-AppxPackage

Hit Enter. 

Launch the Windows Store and download the Xbox app.

Do get back to us with the results. We'd be more than willing to provide you additional help.
Click to expand...

I tried all three of the above solutions without any luck. The visual glitch on the bottom of the screen continues.

Ariel Acu · Nov 2, 2018

I appreciate your reply. Normally, reinstalling the Xbox app on your laptop could help us eliminate corrupted files to it. Since the issue persists, it's possible that there are Windows System files that are affecting the functionality of your Xbox app.
In this case, I would recommend that you proceed with reinstalling the Windows 10 OS to your computer to check if it will help to eliminate the issue.

Let us know if you need further assistance. We'd be glad to further assist you.

Ariel Acu

I appreciate your reply. Normally, reinstalling the Xbox app on your laptop could help us eliminate corrupted files to it. Since the issue persists, it's possible that there are Windows System files that are affecting the functionality of your Xbox app.
In this case, I would recommend that you proceed with reinstalling the Windows 10 OS to your computer to check if it will help to eliminate the issue.

Let us know if you need further assistance. We'd be glad to further assist you.

Hessakia

Hi ,

Based on the information that you provided, it is possible that there's a corrupted file on your computer that affects you from streaming to your Windows 10 laptop normally. Let's try to isolate this issue on your computer so that we could find a way to
get it fixed. I recommend that you perform the following solutions below:

Solution 1: Reset the Xbox app.

Press the Windows key, then select the gear icon to access Settings page.

Go to Apps.

Under Apps and features, locate the Xbox app.

Click the Xbox app, then select Advanced options.

Click Reset.

Restart your laptop to save the changes.

Solution 2: Run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

Solution 3: Reinstall the Xbox app.

Click Start, and then type Windows PowerShell on the search box.  

Right-click, and then select Run as administrator.  

Type the following command to uninstall Xbox app:  Get-AppxPackage *xboxapp* | Remove-AppxPackage

Hit Enter. 

Launch the Windows Store and download the Xbox app.

Do get back to us with the results. We'd be more than willing to provide you additional help.

I tried all three of the above solutions without any luck. The visual glitch on the bottom of the screen continues.

Ariel Acu

Hi Hessakia,

Based on the information that you provided, it is possible that there's a corrupted file on your computer that affects you from streaming to your Windows 10 laptop normally. Let's try to isolate this issue on your computer so that we could find a way to
get it fixed. I recommend that you perform the following solutions below:

Solution 1: Reset the Xbox app.

Press the Windows key, then select the gear icon to access Settings page.
Go to Apps.
Under Apps and features, locate the Xbox app.
Click the Xbox app, then select Advanced options.
Click Reset.
Restart your laptop to save the changes.

Solution 2: Run the Windows app troubleshooter to scan and repair the Xbox app. You may refer to this

link to run the troubleshooter.

Solution 3: Reinstall the Xbox app.

Click Start, and then type Windows PowerShell on the search box.  
Right-click, and then select Run as administrator.  
Type the following command to uninstall Xbox app:  Get-AppxPackage *xboxapp* | Remove-AppxPackage
Hit Enter. 
Launch the Windows Store and download the Xbox app.

Do get back to us with the results. We'd be more than willing to provide you additional help.

Lofty Who

Xbox One video talks through Twitch streaming for Xbox One

www.shopto.net/.../Xbox-One-video-talks-through-Twitch-streaming-for-Xbox-One

chineb123

Thanks for the reply, seems like too much hassle to try and set up the Xbox to PC connection and is probably impractical

More info: on the first stream attempt it works for 5-10 minutes, before disconnecting. On subsequent attempts, it only lasts for roughly a minute, or less. After restarting the laptop, the stream still lasts for a minute or less before disconnecting. After
restarting the Xbox, it goes back to a 5-10 minute stream. Repeat.

Also, there are no audio/video glitches before it disconnects; the disconnect is very sudden

Xbox Streaming Glitched Video