XBox Store Not Working

AdamCollins13 · Sep 1, 2020

My Xbox store hasn’t been working since the new update to it. It gives a something went wrong, reload this page error. Its been like this for 2 days now, I’m not sure when the store was updated but it seemed like it was not long ago.

:)

l reKk l

I had to do a factory reset to fix the same problem

onyxishere

When I enter my phone number (orange) to buy a game, I get the error "The selected mobile operator can not find it". How to fix it? (I from Poland)

Sorry to hear it. There is a service issue at the moment with purchasing downloadable items. Please keep an eye on

this link for updates.

AdamCollins13

Forgot to mention that I have reset and hard reset the console multiple times and the store still wont work.

JasonLorah

They sure do take their time fixing issues. I think this is also causing issue with game sharing...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

XBox Store Not Working