Xbox store not recognising what I have already purchased

Hello CHoward94, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Correct, just the Free Souls pack that I re-purchased (for free) is showing. Everything else wants me to re-purchase instead of install. This is both through the Microsoft website (linked above), the Xbox One console and store page when browsed from the Xbox One console. The content on the Xbox 360 works perfectly but I don't want to have to use that. Thats what backwards compatibility is for.

As I said, the issue is to do with the new Microsoft store that the Xbox One uses to verify ownership not recognising the content was previously purchased on the original Xbox store used by the Xbox 360 console.

I just tried another game and its not recognising my Gold Live account... what do I do? If I go to purchase it while I already am a member will that refresh it?

Hi Chris, thanks for the response.

When signing into the store it doesn't recognise that I have already bought and owned the title. It asks me to buy it.

Regards,

Val

Yeah, no its not. The issue is with the Microsoft store not recognising the purchased content. Unless you're telling me that EA have direct access to the Microsoft store?

EA may well be able to provide a code to redeem in order to unlock the Microsoft store version of the content but they wont have access to the Xbox store to access proof of purchase.

This is not "in game" content, its purchased separately through the Microsoft store, not through an in game marketplace that EA are responsible for.