XBOX Store is not working

FlauschibusFlauschibus · Oct 2, 2018

He guys,

suddenly my xbox store is not working anymore. Im getting the error number 0x00001F7. Restart didnt help. Everything else is working fine including games and other apps like twitch.

Any help is appreciated

:)

ngocphi · Oct 2, 2018

Xbox store is not working

what region are you in

If you check commerce.microsoft.com what is your account region

If you don't live in an Xbox one live region we can't help you

dasuberman · Oct 2, 2018

Xbox store is not working

So my Xbox is in working order, and is able to connect to the internet. What is killing me about one issue is that the Xbox Store is not doing its job. Recently I have been trying to buy Skyrim remastered, but every time I try to purchase it a gray box appears
and says, "Try again later. Check your internet connection and try again later. We couldn't connect to the Store." I would greatly appreciate any input from Microsoft on how to rectify this issue, but my faith in customer service is gone, and I think they
make enough money to not care about one insignificant customer.

XBF Leonzo G · Oct 2, 2018

Hello!

Thank you for bringing this issue to our attention. We need a few more details to ensure we provide the correct solution. Is this error occurring on an Xbox One or Xbox 360? Also, is the console registered to the

Xbox Insider program? Be sure to let us know the results!

l reKk l

I had to do a factory reset to fix the same problem

onyxishere

When I enter my phone number (orange) to buy a game, I get the error "The selected mobile operator can not find it". How to fix it? (I from Poland)

Sorry to hear it. There is a service issue at the moment with purchasing downloadable items. Please keep an eye on

this link for updates.

AdamCollins13

Forgot to mention that I have reset and hard reset the console multiple times and the store still wont work.

JasonLorah

They sure do take their time fixing issues. I think this is also causing issue with game sharing...

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

XBOX Store is not working