Xbox Store app keeps crashing instantly

Aether Republi · Dec 5, 2019

Hey there.

So, i've had this issue for several weeks now. As soon as i try to open the store app with my account, this one just crashes without even loading for more than a second.

I was able to "fix" this temporarily by simply using another account to open the store and then log back with mine. This doesn't work anymore though.

Before you ask, yes, i already did the power cycle, deleted my profile, deleted cache... Nothing seems to work.

:)

Kevenstu01

try reseting the store app by doing the following:

1. open the start menu

2. type wsreset

3. on the commande that show up right click on it

4. select ''run as administrator''

Loraine Mon

Hi,

To resolve your issue, we recommend that you run the Windows App Troubleshooter
from this link.

If you are still experiencing the same issue, follow the steps below to reset the Windows Store cache.

1. Press Windows key + X on your keyboard.

2. Click on Command Prompt (Admin).

3. Type wsreset.exe, and then hit Enter.

4. Close the Command prompt, and then launch Windows Store.

5. Update the Xbox App. If there is no option for you to update it, uninstall and reinstall the app.

Let us know how it goes.

frangarnes

Same problem here, Xbox app loads but crashes while logging in with no error message. And exactly same behaviour in beta app. Today I've seen a new update in Store but still not working. I've uninstalled Xbox app with PowerShell and reinstalled again via
Store, but Xbox app keeps crashing. Notice this is happening in a tablet-PC with Intel Atom x5-Z8500, but the app works OK for me with my other computers I have Windows 10 installed.

xxMurderotica89

I've also tried that, and it doesn't work. :/ just crashes instantly on start up. also, this was downloaded via the xbox store, not a disk version, so won't be a disk issue.

Rylaker

I have the same issue. The app instantly crashes when selecting what Xbox to install to, as I have 2 xboxes as well. It's a bug in the app as far as I can tell, and nothing to be done on your end.

Xbox Store app keeps crashing instantly