Xbox signon error message:

Hello LesWallace,

Thank you for posting here on the Xbox forums. Are you on Xbox one or Xbox 360? Can you sign into Xbox.com and let us know if you get a pop up error or message. You may also want to consider removing your account from the Xbox and then signing back into
it if the power cycle did not work. Make sure you know the email and password before removing your account. We recommend signing into Xbox.com first to make sure you see your Gamertag is correct. Please let us know how it goes.

Remove/Add account from Xbox One

How to add or remove an Xbox profile on Xbox 360

Have you tried doing a hard reset/power cycle on your console? Press and hold the Xbox logo on the front of the console until it switches off, waiting atleast 30 seconds before switching it on again.

I am having the same problem with all my Xbox games on Windows 10, except the Xbox Live game Solitaire Collection. Jigsaw, Sudoku, Mahjong, and Jackpot no longer signon to Xbox. However, I can signon to Xbox.com with no problem. This has been going on since
the first week of January. Had no problems until then and I was playing the games every day last year...

That doesn't let me change xbox constantly requesting a 2nd email or a phone number. I understand the security proofs and their purpose. But putting me through hopes to login to signon to my xbox live profile on my own xbox does not provide any extra security.
The plain truth is MS is phishing for our phne numbers and other email accounts we may have. This is none of their business, period.

Hi Jenn,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form. I tried this link and it will take you to the form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad