Xbox shuts off and says overheating when playing Sekiro

Marcus Ironwood · Nov 12, 2021

Hi there,

I recently started playing Sekiro and have been really enjoying it.

The only issue is I'll play for about 15 minutes and then it'll automatically turn off and say it overheated when I turn it back on.

I got a temporary fix by moving the game onto an external SSD but that only lasted for a few days and now it's doing it again.

I have a one x but I don't think it's actually overheating because I've even tried keeping a fan blowing on it and that doesn't help either.

Any help would be much appreciated!

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

If it only happens with that game then it might be a game bug. I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Hope this helps.

RavagedUnicorn

This happens to me too, but only when playing co-op in Borderlands 3. The system will just shut off, it's not actually overheating, it only thinks it's overheating.

Try toggling the performance mode either on or off. Sometimes just switching this will keep it going without shutting off.

Internet Expert

In most cases when the Xbox shuts off on its own, it's either overheating, or there's an issue with the power supply.

ChrisGary1

So when I got to play certain games such as Red dead Redemption 2, I go to start the game the xbox turns off, I turn it back on and it says due to overheating the xbox shut itself off yet my xbox is well ventilated. Does the same on star wars battlefront
2, The division, and Metro Exodus

TonyDanley

No it wasn't overheating, the game would just play for a few minutes and then the XBox would just shut off. I was able to use all the other apps but could not play a game without it shutting off. The console reset seemed to have worked for me.

Xbox shuts off and says overheating when playing Sekiro