Xbox set up page won't accept email address

Discus and support Xbox set up page won't accept email address in XBoX Accessibility to solve the problem; I'm setting up our new Xbox 1S and enter my phone number at the setup page and it is accepted, then I am asked for an email address and I enter it but... Discussion in 'XBoX Accessibility' started by Antelope Valley, May 8, 2020.

  1. Xbox set up page won't accept email address


    I'm setting up our new Xbox 1S and enter my phone number at the setup page and it is accepted, then I am asked for an email address and I enter it but am given a message each time after entering it - "we need this information to continue" The email
    address is entered correctly and it is a valid email address, but I can't get past this page.

    Anyone else experiencing this issue?

    Any known solutions?

    :)
     
    Antelope Valley, May 8, 2020
    #1
  2. Antelope Valley Win User

    Xbox set up page won't accept email address

    Thanks for the response. Yes, I've used two email addresses. I've also sent a "chat" question to MS customer service but they are experiencing heavy volume, so haven't heard back.
  3. HastyQuasar951 Win User

    Xbox set up page won't accept email address

    have you tried alternate email. in lieu, i suggest contacting microsoft directly by phone
  4. callum22091998 Win User

    Terms and conditions update

    the parent email address is spelled wrong so it doesn't exist and won't let me accept
  5. HAZMAT RADIO Win User

    Xbox One connect to hotel wifi

    If there is a page that pops up that gives you the option to Accept, try and use the d-pad on the controller to scroll down or the right or left bumper to see if it will get you to the Accept option.

    If that doesn't work, the next process is a little tricky.

    Bring up the web browser on your phone and access and accept the hotel wifi and complete the agreement.

    Locate the Wi-Fi MAC Address on your phone in the Settings > About phone > Hardware info (those steps are for android phones)

    Then on your Xbox, go to Settings > Network > Network Settings > Advanced Settings > Alternate MAC Address > Manual - enter your MAC Address from your phone here in the format xx-xx-xx-xx-xx-xx

    After you enter that, it should ask to restart your Xbox.

    Disable the wifi on your phone and then restart your Xbox.

    You're trying to make the Xbox appear on the network as your phone, since you accepted the agreement on your phone.

    If it's done correctly, the network will assume the Xbox is your phone based on the MAC address.

    You can't have the wifi active on your phone while the Xbox is active. The network won't allow two devices with the same MAC address on the network at the same time.
  6. byronh10 Win User

    Cant accept new Terms and Conditions

    I am 19 and I cant use my gamertag because it's asking me to accept terms of use... But I can't do that as the email address connected to my dad's parent account is no longer in use and it won't accept any passwords. Both my dad and I have tried singing
    in on Xbox website but we can't access our account settings it just tells us to log in and accept terms of use... Then log back in and accept... It goes round in circles.
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Xbox set up page won't accept email address

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