XBOX SERVICE ORDER NIGHTMARE!!!!!!! HORRIBLE CUSTOMER SERVICE!!!!!!!!

I sent my Xbox in on the 3rd and paid for the fast shipping and service. Xbox Service center received my device on the 5th. Couple day go by so I checked the status of my xbox and it still wasn't processed so I contacted online support and chatted with Precious
R. Precious R could not figure out why my xbox was basically just sitting at the service center, so she created another service order for my xbox that was already at the service center, Mind you I paid for the fast delivery and service. After She made the
new order she stated I would not receive my device in the time I was supposed to and that I would receive it within a week on a Monday, So I asked for a refund for my fast shipping since I wasn't going to receive my device on time. So precious told me she
promises I will receive my xbox within a week on that coming Monday. Precious sent me a email promising me it by a certain date and that I would be contacted in 24hrs about my refund.

So a couple days go by I was not contacted about my refund and I get an email saying my service order was canceled. So I contacted support online and I spoke with Rachelle B. I told Rachelle about my order being canceled and wanted to know why it was canceled.
Rachelle could not answer why the order was cancelled so she said she needed to create another service order for my xbox. Rachelle then created another service order and then told me she didn't know now when I would receive my xbox, and I stated I was promised
my device by precious on that coming Monday, Rachelle told me I would not receive it by then. Rachelle was not any help and did nothing but prolong me getting my device back on time. She didn't investigate what was going on and just screwed me over even more.

After a few days I call support to ask the status of my device and spoke with a gentlemen about what has been going on and he stated that Precious and Rachelle should not have created other service orders but should have investigated what was going on with
the device at the service center. He got some stuff straightened out and told me he would try an get me my device within a couple weeks. Well a couple weeks go by and my device shows up with the xbox but no power cord that I sent in with the xbox. So I contacted
online support AGAIN and spoke with Regine R about the incident an told her I wanted to speak with her supervisor, Regine R told me she was in accounts & billing and cannot help me nor can her supervisor, I continued to ask her to speak with her supervisor
and eventually she closed the chat on me. Regine was Very Rude and needs to be Reprimanded for her actions.

I then contacted online support after Regine Closed the chat on me and got ahold of finn which finn connected me with his supervisor Simon, Simon the Supervisor WAS able to help me with my issues despite Regine R stating he would NOT be able to help me.
Simon told me he was going to contact hardware and figure out how my power cord was not sent back and would be contacting me via email.

This entire experience with xbox support has been nothing but horrible! this will be my last xbox!

:)