Xbox service center sucks, sent in for service got device even more broken

Also I've tried on the service center and it says, No service offers are available. Even when on the previous page, 'Device Manager' Is says: This device is eligible for an Extended Service Plan.

bone in a meat grinder... yep. that sounds just about right. I sent it in and it got in the service center in two days and the system says that their service center has it, so..... maybe i'll see it back in two weeks, not three. but I'm not holding my breath.
this ain't my first rodeo with MS. I'm lucky I sent my xbox one in ahead of the winter storms, otherwise it would have taken way longer to get to the service center.

The rep can say it but he is not a service center person . When the service center sees you have broken the tamper labels they will not touch the unit and return it

Hi, ConnorChonk1! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.

Microsoft's Service Center inspects all devices upon arrival. Whenever a device is not fit for service, it is sent back and the user is sent information on why service wasn't performed on their device.

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For your reference:

"The service center inspects your product upon arrival. If no service is performed (repair or exchange), we’ll return the product and send you info about why the service wasn’t performed."

Source - https://support.xbox.com/help/hardware-network/warranty-service/help-with-existing-service-order

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With the exemption of Xbox Elite Controllers, all Xbox accessories under warranty are replaced instead of repaired. If you haven't received a notification letting you know service wasn't performed on your headset, a replacement headset would explain why your service order was shipped back on the same day.

Should this not be the case, please do not send your device back to Microsoft's Service center before reporting this to Xbox Support. To contact Xbox Support:

- Go to https://support.xbox.com/contact-us/
- Sign in to your Microsoft Account.
- Click the green "Contact Us" button.
- Select the support topic and issue that relates the most to your problem.
- Follow the prompts.

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Best regards,
- AJ

Help with your existing Xbox console or accessory service order

Troubleshoot service order issues

My device was returned with no service performed

The service center inspects your product upon arrival. If no service is performed (repair or exchange), we’ll return the product and send you a communication with info about why the service wasn’t performed.

I received a damaged or non-functioning device from the service center

If you receive a damaged serviced product or one that’s not working, contact Customer Support. Do not return the product to the service center without first reporting the issue.

The device I received is incorrect, incomplete, or missing

Contact Customer Support for help in these cases.

Note Microsoft is not responsible for the loss of any additional products or accessories (such as a power supply, controller, or game disc) that you included with the product when you sent it in for service.

The seal on my console is broken

Some Xbox consoles have plastic tape over a screw that must be removed to open the console. A broken seal does not affect your warranty coverage but opening and modifying a console to disable security, gain an unfair advantage, or degrade other users’ gaming
experiences will void your warranty. If you open and damage your console, your warranty will not cover any damage you cause. See the exclusions in the

Manufacturer’s Limited Hardware Warranty & Agreement.