Xbox service center seems to have stolen my controller? Tier 1 support is refusing to help.

Discus and support Xbox service center seems to have stolen my controller? Tier 1 support is refusing to help. in XBoX on Windows to solve the problem; I sent a controller (in warranty even) to the service center for repair. They sent back some kind of USB stick. I called and escalated the issue. I... Discussion in 'XBoX on Windows' started by William Smith3, Jul 18, 2023.

  1. William Smith3
    William Smith3 Guest

    Xbox service center seems to have stolen my controller? Tier 1 support is refusing to help.


    I sent a controller (in warranty even) to the service center for repair. They sent back some kind of USB stick. I called and escalated the issue. I have been told on five separate occasions now that "we'll call you back in 24 hours". Never once have they called back. It's been more than a week now of "the escalation team is exhausting all options".

    When I asked today what the next step is, or how long we'd just wait around before we tried something that wasn't waiting, I was told there are no other options. So at this point they just...stole it? Bad enough to steal it, but while it's in warranty is somehow even worse.

    If "just wait" doesn't produce any results, and "sorry all you can do is wait" is the only option I genuinely don't know what to do here.

    Don't suppose anyone has a Tier 2 contact number? The mythical escalation team that's out there working tirelessly on this very simple issue is "tier 2 support".

    :)
     
    William Smith3, Jul 18, 2023
    #1
  2. SCWB DrySack Win User

    My xbox repair

    no its not stolen i shipped it to the serivce center in laredo using the return label xbox sent me and have been updated by the service center. https://myservice.xbox.com
  3. Chris Rein Win User

    Why did MS 'Cripple' the One by taking away these features that the 360 had?

    I Play To Media Center records to my One and have control over play, pause, fast forward, rewind. Not ideal, but making it work for now. Removal of Media Center is my #1 complaint as I refuse to pay Verizon an obscene amount if money to have a box in my
    house when I can cable card it for $4.
  4. Sodangidni Win User

    Where can I have my Elite Controller Fixed?

    Hello, Liam V. I’m Arturo, and I’ll be glad to provide assistance with your inquiry today.

    According to the following article, it seems that Microsoft no longer supports the Elite Series 1 controller.

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    However, if you live in the US, you can check if an authorized Best Buy center is near to you, or you can try starting a service order request by following the steps in the article above.

    Best Buy Service Center article:

    https://support.microsoft.com/surfa...n-the-us-9c30c2ba-a8d3-4657-b9df-9c00239751a2

    I hope you find this answer helpful to your inquiry.

    Thanks for taking the time to read me,

    Arturo.
  5. Montykarim Win User

    Regarding Xbox and fed ex

    regarding service repair coming in from Michigan - Wayne county device witch is my Xbox series my controller wiring and mic everything that was causing the device to smoke up and not work I sent out and the service I made sure to get to the repair center safely micorsoft didn’t provide the same around now if my Xbox is stolen there goes my account my card I got linked to it so then who is gonna be responsible for that I have a lot of my information
  6. Kathy A. Win User

    Microsoft seem to be refusing help with service order.

    Good day!



    We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)


    [​IMG]




    Thank you for your understanding.


    Respectfully,



    Microsoft Moderator
Thema:

Xbox service center seems to have stolen my controller? Tier 1 support is refusing to help.

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