Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

Discus and support Xbox series x won’t stay connected to internet. Just bought today brand new out of the box in XBoX on Consoles to solve the problem; I have just received an Xbox series x. I have it connected to the Wi-Fi via Ethernet and for some reason it won’t stay connected for longer than 2... Discussion in 'XBoX on Consoles' started by dylan mcalorum, Sep 1, 2023.

  1. dylan mcalorum
    dylan mcalorum Guest

    Xbox series x won’t stay connected to internet. Just bought today brand new out of the box


    I have just received an Xbox series x. I have it connected to the Wi-Fi via Ethernet and for some reason it won’t stay connected for longer than 2 minutes? I use this same cable for my ps5 which never has an issue. I’ve reset my router, xbox and deleted the account then re added. Any ideas before I send this back?

    :)
     
    dylan mcalorum, Sep 1, 2023
    #1
  2. Nate T999 Win User

    Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

    I’m having the same issue. I got a series X about 2 weeks ago and it won’t stay connected to WiFi. It usually will only hold connection for a few minutes, anywhere from 2-20 maybe? A couple times it has maintained connection for multiple hours though that is very rare. It sits next to my Xbox One X and a few feet from my PS5, all of which connect to the same WiFi network without issue. Due to location of the router, a hardwire connection isn’t possible.
  3. Rob Salmon 445 Win User

    Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

    Hi Dylan,

    thank you for getting in touch today. My name is Rob, I am an independent advisor and I’d be more than happy to help you.

    Please give me a few moments while I review your query
  4. dylan mcalorum Win User

    Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

    Yea Wi-Fi seems to do the same. I turned the router off for a good while and it connected for longer but still seems to disconnect quite a lot. Yea everything else working fine
  5. dylan mcalorum Win User

    Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

    for some reason my Xbox just works on the Wi-Fi now and not the Ethernet. I haven’t tried the Ethernet in a while
  6. Skully Headshot Win User

    Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

    So is your issue is with connecting to the router, or is it connecting to the internet? Its possible to connect perfectly to a router but not have internet access. So rule that out for us.

    I wonder if your ethernet port is physically loose/defective.

    If its connecting to the router just fine but not the internet, than the console may not be the problem.
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Xbox series x won’t stay connected to internet. Just bought today brand new out of the box

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