Xbox Series X won’t sign in/add profile

Hello!

I have done the Xbox reset which let me add my account back however I can’t add my family or any other account (previously I had 3 accounts, now I only have mine because of this) every time I try to add one it just loads and brings me back to the main screen with no error.

The shell version is 2206.0.2205.19001

Os version is 10.0.22000.4975 (xb_flt_2206co.220622-1125)

Thanks in advance for the help!

Hello, Arthur Mamede,

I hope you are doing well today. Welcome to the Xbox Community. Thank you for reaching out to Xbox Forums. You mention that you started having issues with your profile when attempting to sign in? You encounter a white screen with a semi-black circle when you try to sign in. You also provided me a thread, and in this thread, the user was experiencing an Error 0x80190005. Are you getting that specific error code? Also, could you please provide a screenshot of the issue you have described? Second, can you provide me with the following info?

Provide System info

• Click the Guide button on your Xbox controller and select settings
  
• Then go to System
  
• Then select Console Info
  
• Then provide me the OS version & Shell version
  

When did this issue start exactly? Did you completely reset your console and still have the problem?

Hi,

Yes, you can. Refer to:

How to add or remove an Xbox profile on Xbox 360 | Xbox Support

If you don’t want to delete any associated data with the account/profile, be sure to select Delete profile only, then all your saved games and achievements won’t be affected.

Additionally, this guide explains how to remove an account on an Xbox One or Series X|S console:

Add or remove an Xbox profile | Xbox Support

Hope this helps.

My Xbox X series just said update an I pressed update console but it won’t update

Make 1 of the Xboxes the "Home Xbox". When done make sure privacy and sharing preferences are set on the "Home Xbox" to share. After that all the games on the "Home Xbox" are accessible by any profile added to that "Home Xbox. The other (non "Home Xbox) has to have the game purchased under that 2nd Xboxes main profile or purchased as a gift from any profile and sent to a chosen profile to be downloaded when that profile signs onto their Xbox. I have an Xbox One X in my living room controlled by my 2nd account profile. I have a Series X in my game room "Home Xbox" controlled by my 1st profile. Example; I log on the Series X with that main profile and buy/download Division 2 with all expansions and passes. I then log on the One X with my 2nd profile (main for that One X) and buy/download Division 2 with out the expansion and passes. So now a family member adds their profile to the One X, if they own the Division 2 they can play it and as much of the content that I have purchased. To play the full version on the One X someone has to buy it for that console, However anyone else that logs onto the One X with their profile that doesn't own any of Division 2 content can't play it at all. They can launch it but it will direct them to the store. Now adding Ultimate Game Pass to the One X allows profiles to download and play any games available through game pass. Remember my Series X will allow any profile added and signed onto can play any games and use the Ultimate Game Pass to download and play from my Series X. One X has limitations for profiles due to that profile owners games owned and which games are in the One X. Confusing ........ ?