xbox series x with samsung- tv can’t support 4k uhd at 120hz

LIZZIE1124 · Jun 10, 2021

my tv specs/settings are:

-Samsung model UN65MU8000

-4k UHDtv

-240 refresh rate

-no hdmi ports on tv, requires AV receiver that came with TV and has 4 HDMI slots

Picture-> Expert Settings

-HDR+ is disabled

General->External Device Manager

-game mode is on (only usable if using HDMI port 3)

-HDMI UHD color is on for all 4 HDMI ports

Support->Software Update->Update Now

-there are no available updates; hardware is up to date

my xbox settings/specs are-

-xbox series x, brand new

-console has been restarted

-console is connected to hdmi port 3 on tvs AV receiver using the microsoft HDMI cable that came with the xbox

-DISPLAY:

resolution: 4k UHD

-VIDEO MODES:

✅allowing 50hz

✅allowing 24hz

✅allowing YVC 4:2:2

✅allow 4k

✅allow HDR10

✅auto HDR

*allow dolby is greyed out and not a usable option*

-VIDEO FIDELITY AND OVERSCAN:

✅ autodetect

*if i switch to manual, which then shows my refresh rate drop menu the to can change to 120hz, it then says my tv can’t support 4k and won’t allow any of the settings. as such, i have to use auto.

✅36bits per pixel selected

✅standard color space (recommended)

✅ app can add a border

*it does not even show the refresh drop menu nor say what it is anywhere*

*it does not allow me to ✅ the variable refresh rate option at all as it is greyed out*

4k TV details:

TV Resolution

✅ Your TV supports 4k UHD at 60hz

❌Your tv set up doesn’t support 4k UHD at 120hz

Playing Games

❌Your tv setup doesn’t support 120hz. games won’t display at 12 FPS

✅your tc supports HDR10 for gaming

❌our tv setup doesn’t support dolby vision for gaming at 4k 60hz

❌your tv setup doesn’t support dolby vision for gaming at 4k 120hz

Watching Movies and TV

✅your tv supports 4k 10-bit at 24hz

✅ your tv supports 4k 10bit at 50hz

✅your tv supports 4k 10bit at 60hz

✅your tv supports HDR10 video

❌your tv doesn’t support dolby vision

Capturing Games

✅your tv supports capturing 4k clips and screenshots

✅your tv supports capturing HDR game clips and screenshots

:)

StevenPerry4

I have similar with my Xbox Series X. Any HDR mode is shown as not supported.

On my Xbox One X they are supported, using the same cable (tried a couple including the one with the xsx) and the same HDMI port.

I have a 2018 Samsung 4k uhd tv. This is not (directly) the 120Hz or VRR issue widely reported as a issue.

BlessedTM

Also Is your TV 4K Supported?

BlessedTM

Have you Attempted to Restart the Console?

ROBIN H 25

Your TV model doesn't support or have any HDMI 2.1 ports, which is what you need if looking to get 4K at 120hz.

also the TV doesn't have 240hz refresh rate, it's a 240hz motion rate, which is a 120hz refresh rate display but again you can't get the Series X to 4K 120hz unless your TV has HDMI 2.1 ports, without HDMI 2.1 on the TV you'll be limited to 4K 60hz.

ROBIN H 25

is there a way to fix this short of buying a new TV?

Unfortunately not, sorry, Getting 4K at 120hz to work on Series X requires a TV with HDMI 2.1 ports.

xbox series x with samsung- tv can’t support 4k uhd at 120hz