Xbox series x will not allow sign in to child account

Hi edward manley,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hi edward manley,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description, your child account cannot sign in to Xbox Series X. There is no error code and you have tried available fixes that you know but still the issue persists. Let us check on this together and sort this out to assist your concern. However, we’d like to know more about it in details so that we can provide a more accurate resolution for you.

It is possible that you're trying to login the child account using the parent device or computer. To properly isolate this issue, we'd like to ask some questions:

1. Are you trying to log into the child account using the child's device or computer?
   
2. Have you tried removing the child account from the family account and add it again?
   
3. Have you tried logging in the child account to other computer to check if the credentials are correct?
   
4. Have you tried to reset account password? Sometimes it triggers security sync and try to login the account of your child.
   
5. Have you tried to login the to the child's account while in safe mode?
   

So far, from the details you provided, you can try the following steps on this article and let us know the result. You can just skip those you have done already. Troubleshoot giving parental consent when creating a child account | Xbox Support





Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Both suggestions seem the same. I tried it. Does not work.

My series s is NOT set as home and only my account with xgu is signed in and playing.

My series x is set as home console and tried playing as a child. It complained that I am already playing. Asked me if i want to logout on the x. I did that. Only child was left logged in. Then game would not launch. Said person that bought it needs to be signed in. Frustrating.

Thanks!

You do not need to link any game to the child account. The organizer account should only set the privacy settings for the Xbox profile of the child account - which will be applied to any game the child plays.

The parent can do it on the Xbox official website:

- Ask the parent to sign in at: https://www.xbox.com

- Select the gamertag, and then select the More actions button (…).

- Select Xbox settings, and then select Privacy & online safety.

- Select the gamertag for the account that you want to manage. (in this case, your account - the child account)

- Select either the Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety tab or the Privacy tab.

- Review the current settings and update any that you want to change, and then select Submit to save the changes.

- Have the member sign in and then sign out of their account on the console to make sure the changes take effect.

Make sure your parent allow the following settings:

- “You can play with people outside of Xbox Live”

- “You can create and join clubs”

- “You can join multiplayer games”

Let me know how it goes.

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

If your child's Xbox Series S account is set up as a child account, there are a few steps you can take to allow your child to stream on the console when they are old enough.

Make sure that your child's account is linked to a parent account. If it is not already linked, you can link the child account to a parent account by going to "Settings" > "Account" > "Family" on the console, and then following the prompts to link the accounts.

Once the child account is linked to a parent account, the parent can change the privacy and online safety settings for the child account by going to "Settings" > "Account" > "Family" > "Manage family members" > [child's name] > "Privacy & online safety".

Under the "Privacy & online safety" settings, the parent can change the settings for "Online safety" and "Broadcasting". For example, the parent can allow the child to participate in multiplayer gaming and share content online, or allow the child to stream content.

If the parent account is not able to change the settings for the child account, it may be because the child account is set up as a "Younger child" account. In this case, the parent will need to request that the child's account be converted to a "Child" account. This can be done by going to "Settings" > "Account" > "Family" > "Manage family members" > [child's name] > "Change to a child account".

I hope this information helps you allow your child to stream on the Xbox Series S.