Xbox series x wifi hardware issues

I also don't understand how it would be a hardware issue if the hardware is the physical pieces of the series x and I feel like wifi has to do deal with software.

Hello @HBI iii, I hope evrything is going well for you!



Thank you for reaching Microsoft Xbox Forum support.

I am very sorry to know you are having such conveniences. Please do not worry about the situation because I am here to help you out!

According to the explanation you have provided, I believe your console might need either a network reset or just a system refresh. Therefore, you will only need to follow those simple troubleshooting steps that I will provide you with and your issue should be fixed.

The following troubleshooting step will help you clear out your MAC address:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

If the issue still persists after going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 10-15 seconds plug all your cables back in and then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

If non eof the troubleshooting steps above resolve your issue, you may need to create a replacement for your device:

Getting your Xbox device serviced | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gami

Im having the exact same issue! except with it being the wireless connection to the router itself. No other devices are playing up, except my Series X. I have only found a handful of people with the same issue and sadly no answers, apart from running a
ethernet cable directly from the series x to the router. Maybe a wifi hardware issue?

This problem is absolutely just an xbox series x problem. I have 2 other xbox consoles hooked to xfinity wifi. I have a one and one x hooked to it with no issues but fpr whatever reason the series x will not load the login page.

I will for sure. Looks like faulty hardware and we are hopeless.