XBox Series X - unable to process a warranty claim, how do I get this moving?

Discus and support XBox Series X - unable to process a warranty claim, how do I get this moving? in XBoX on Consoles to solve the problem; So I have been 'lucky' enough to suffer a power failure of my new Xbox Series X machine and find myself frustrated at the complete inability of the... Discussion in 'XBoX on Consoles' started by CraigOwenHR2, Dec 21, 2020.

  1. CraigOwenHR2
    CraigOwenHR2 Guest

    XBox Series X - unable to process a warranty claim, how do I get this moving?


    So I have been 'lucky' enough to suffer a power failure of my new Xbox Series X machine and find myself frustrated at the complete inability of the Microsoft Support website to process my warranty claim.

    Issue is as follows:

    Console will not boot up. Power present at device - Xbox button illuminates and the power-on beep occurs. If the console splash screen appears there is no audio at all. After a short pause the console then switches off, not having got any further than the
    splash screen.

    Have tried a few hard resets and removal of power for an hour (twice), but nothing beyond silent splash screen followed by automatic switch-off.

    I have tried:

    1. Online Device Service & Repair webpage - returns a 'come back later' message at the 'shipping' part of the process. I have tried multiple times over the past 24 hours to get past this but to no avail. (see image below)
    2. Online chat & telecon is 'not available' for this issue


    XBox Series X - unable to process a warranty claim, how do I get this moving? [​IMG]


    I am getting increasingly annoyed at what appears to be a conscious decision on the part of Microsoft to stonewall me (and I suspect others). The clock is ticking and I am not able to use a device and service that I have paid good money for - it even offers
    me the opportunity to pay an additional cost for expedited support. Given the money I have spent on this device and the fact it is under warranty I find this absolutely disgraceful!

    I have never had a problem before with Microsoft or their services, but the complete lack of any tangible progress in getting this issue sorted is rapidly altering my opinion of this organisation and the way it handles issues and complaints. Any advice on
    getting this unjammed is appreciated.

    :)
     
    CraigOwenHR2, Dec 21, 2020
    #1
  2. ngocphi Win User

    Xbox Scalping

    Since when is it illegal?

    Whst people do on other sites is their business as long as they follow the terms of the website

    I dont scalpe myself I keeping ny series x

    Now I gotta figure out how to do a ms complete warranty claim apparently I confuses my poor agent lol
  3. Grez1 Win User

    Xbox telling me I have to remove a device to play a game

    Hi, Georges. Neither game mentioned above is listed as an XBox 360 game. I'm currently trying to play on my XBox One-X (my series X is going to have to go in for a warranty claim, as it's turning on, but not currently able to display a picture :( ).

    I believe that I had this happen with Spartan Runner on my Series X as well, and eventually I just gave up.
  4. Smwutches Win User

    Xbox series X warranty claim

    If you do need to contact support, you can request a call back or chat with them at http://support.xbox.com/contact-us If you don't see those options, change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  5. Jesse E' Win User

    Xbox series X warranty claim

    Hello Leo, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    In my experience, this isn't unusual and there's no reason to panic. Once the console has been repaired or replaced, the status will change on your dashboard and you'll get a tracking number via email. I have sent 3 devices for repairs in the past (2 consoles and the Elite controller v2), I only got details for one of them while there was no update for the other 2 until it was sent back and I received the tracking number. If this doesn't happen after 7 days of the date the device arrived the centre, then there may be a problem. But for now, I suggest you don't worry at all.

    Hope this helps.
  6. Mason Harper Win User

    Xbox Series X overheats with high resolution games

    It says the Xbox Series X has a warranty what do I do with it?
Thema:

XBox Series X - unable to process a warranty claim, how do I get this moving?

Loading...

  1. XBox Series X - unable to process a warranty claim, how do I get this moving? - Similar Threads - Series unable process

  2. I am unable to set auto redeem on my series x console, or edge in windows 11 at all since...

    in XboX Insiders
    I am unable to set auto redeem on my series x console, or edge in windows 11 at all since...: has auto redeem been broken for everyone? I have been unable to set it since getting last movie auto redeem title, now the xbox series x cannot set it either to their $10 gift card for the xbox...

  3. Why am I unable to log to my Microsoft account on my Xbox series X ?

    in XBoX Accessibility
    Why am I unable to log to my Microsoft account on my Xbox series X ?: So when I powered my Xbox today a error message saying that it is impossible to connect to my account appeared. I tried to restart my Xbox, restart the Wi-Fi and many other solutions that i found...

  4. Unable to register elite series 2 controller to Microsoft account

    in XBoX Accessibility
    Unable to register elite series 2 controller to Microsoft account: I have been unable to register my Xbox elite series 2 controller to my Microsoft account. This is a standalone controller that I use on my a PC, so it is not associated to an Xbox console in any...

  5. Unable to Add Third Account on Xbox Series X – Password Loop Issue

    in XBoX Accessibility
    Unable to Add Third Account on Xbox Series X – Password Loop Issue: I’m experiencing an issue while trying to add a third account to my Xbox Series X. There are already two accounts on the console—mine and my sister’s—and I’m attempting to sign in with a third...

  6. Unable to download games on Xbox series x

    in XBoX on Consoles
    Unable to download games on Xbox series x: I upgraded my homework network router to a Singtel WiFi 6 mesh extender but when I connect my Xbox to it and I try to download games or updates it would work but it would just say installing......

  7. Unable to select set as departure in msfs 2024 on Xbox series x after removing beta and...

    in XBoX Games and Apps
    Unable to select set as departure in msfs 2024 on Xbox series x after removing beta and...: Have reinstalled Msfs 2024 on Xbox series x after uninstalling the beta version but now do not get the opportunity to select set as departure when selecting an airport. It brings a list of runways...

  8. Unable to make selections Xbox Series S

    in XBoX on Consoles
    Unable to make selections Xbox Series S: Device boots up like normal. From the Home Screen I select any game, but it does not open. I am able to navigate to different options in the Home Screen, but when I select it nothing happens. I...

  9. Unable to use Xbox Series X

    in XBoX Games and Apps
    Unable to use Xbox Series X: Why did the update kill my Xbox?? My controller will not charge or hold power from regular batteries. I have tried several different batteries(Even the Battery Kit) and different cables, as well...

  10. Unable to Download Game Updates on Xbox Series X

    in XBoX Games and Apps
    Unable to Download Game Updates on Xbox Series X: Hello everyone, I've been experiencing an issue with my Xbox Series X where I can't seem to download game updates anymore. Each time I try to update a game, the download either doesn't start or...